Customer Service Officer (Softlines)

Intertek Group; Hong Kong; Presencial; HKD 216.000 - 312.000; Jornada completa

Descripción de la vacante

Interte, a world leading testing lab in Hong Kong, seeks a customer service professional to handle enquiries and provide premium counter services. The role requires hotline experience and strong communication, with a background in hospitality or related customer service.

One year of carpark/call centre exposure is advantageous, and basic IT skills are required. The successful candidate will support daily property management activities, assist with residential handovers, and engage with diverse

Formación

• Experience in customer service or hotline support.
• 3 years' relevant experience in hospitality or customer service.
• Basic computer literacy with proficiency in standard office software.

Responsabilidades

• Handle enquiries and complaints with VIC customers.
• Monitor the day-to-day property management.
• Residential handover and customer services.

Conocimientos

Customer service

Hotline support

Communication skills

Hospitality experience

Educación

Associate degree / High Diploma

HKDSE or above

Herramientas

MS Office

Descripción del empleo

• World Leading Testing Lab to Ensure Safety
• 24-hour customer service hotline (On Shift)
• Experience in Customer Service or Hotline Support
• Associate Degree / High Diploma or above
• 3 years' relevant experience in hospitality or customer service
• Experience in luxurious residential / hotels
• Passion to meet and work with different people
• To provide premium customer and counter services
• Handle enquiries and complaints with VIC customer
• Monitor the day-to-day Property Management
• Monitor the day-to-day Property Management
• Residential handover and customer services
• HKDSE or above with a basic understanding of customer service
• Basic computer literacy with proficiency in standard office software
• At leastone year of relevant carpark / call centre experience