24/7 IT Operations & Helpdesk Specialist

Computer Recruitment Consultants Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Computer Recruitment Consultants Limited in Hong Kong seeks a Support Technician for the 7x24 operation team. You will assist in log analysis, remote diagnosis and restoration on established services. You will handle IT Helpdesk processes: incident, problem and change management, plus preliminary security log analysis.

Proficiency in English and Chinese is required. The role requires a Higher Diploma or above in electronics or computer engineering, 1–2 years in servers or networks, and CCNA is

Qualifications

• Higher Diploma or above in electronics or computer engineering.
• 1–2 years’ experience in servers or network operations.
• CCNA certification preferred.
• Good interpersonal and presentation skills; mature and self-motivated.
• Fluent in Chinese and English.

Responsibilities

• Support 7x24 operation team on log analysis, remote diagnosis and restoration.
• Handle IT Helpdesk processes: incident, problem and change management.
• Perform preliminary log analysis on security events and incidents.
• Deliver technical support on CPE capacity, performance and utilization.
• Handle customer inquiries on network security events and CPE performance.

Skills

Log analysis

Remote diagnosis

Incident management

Customer service

Bilingual English-Chinese

IT helpdesk knowledge

Education

Higher Diploma (electronics / computer engineering)

CCNA certification

Tools

Networking basics

Job description

Computer Recruitment Consultants Limited in Hong Kong seeks a Support Technician for the 7x24 operation team. You will assist in log analysis, remote diagnosis and restoration on established services. You will handle IT Helpdesk processes: incident, problem and change management, plus preliminary security log analysis.

Proficiency in English and Chinese is required. The role requires a Higher Diploma or above in electronics or computer engineering, 1–2 years in servers or networks, and CCNA is