NOC Security & Incident Technician (24/7)

Classy Wheeler Limited

Hong Kong

On-site

HKD 180,000 - 240,000

Full time

2 days ago

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Job summary

Classy Wheeler Limited is seeking a Technical Officer to support the 24/7 Network Operations Center in Kowloon Bay. You will assist with log analysis, remote system diagnosis, and service restoration while providing professional IT Helpdesk services across incident, problem, and change management.

Ideal candidates hold a Higher Diploma in Electronics/Engineering, 1–2 years of relevant experience, and CCNA is preferred.

Qualifications

Higher Diploma holder or above in electronics, computer engineering or related disciplines.
1–2 years of practical experience in server administration or network operations.
Solid foundational understanding of networking concepts and IT service management processes.
CCNA certification is preferred.
Strong interpersonal and communication skills with a mature, dedicated and self-motivating attitude.
Excellent customer service capabilities with the ability to perform under pressure.
Strong proficiency in English and Chinese (spoken and written).
Willingness to work a 24/7 rotating shift schedule.

Responsibilities

Support the 24/7 Network Operations Center team with log analysis, remote system diagnosis, and service restoration.
Provide professional IT Helpdesk services covering incident, problem, and change management.
Conduct preliminary log analysis and monitoring on cybersecurity events and system incidents.
Deliver technical support regarding customer CPE equipment capacity, performance, and resource utilization.
Handle client technical inquiries regarding network security events, operational incidents, and CPE performance issues.