Contract Technical Officer – NOC #4748

Computer Recruitment Consultants Limited; Hong Kong; Presencial; HKD 201.000 - 312.000; Tempo integral

Resumo da vaga

Computer Recruitment Consultants Limited in Hong Kong seeks a Support Technician for the 7x24 operation team. You will assist in log analysis, remote diagnosis and restoration on established services. You will handle IT Helpdesk processes: incident, problem and change management, plus preliminary security log analysis.

Proficiency in English and Chinese is required. The role requires a Higher Diploma or above in electronics or computer engineering, 1–2 years in servers or networks, and CCNA is

Qualificações

• Higher Diploma or above in electronics or computer engineering.
• 1–2 years’ experience in servers or network operations.
• CCNA certification preferred.
• Good interpersonal and presentation skills; mature and self-motivated.
• Fluent in Chinese and English.

Responsabilidades

• Support 7x24 operation team on log analysis, remote diagnosis and restoration.
• Handle IT Helpdesk processes: incident, problem and change management.
• Perform preliminary log analysis on security events and incidents.
• Deliver technical support on CPE capacity, performance and utilization.
• Handle customer inquiries on network security events and CPE performance.

Conhecimentos

Log analysis

Remote diagnosis

Incident management

Customer service

Bilingual English-Chinese

IT helpdesk knowledge

Formação

Higher Diploma (electronics / computer engineering)

CCNA certification

Ferramentas

Networking basics

Descrição da vaga

Add: Unit 2209A, Floor 22, Island Place Tower
510 King's Road, North Point,
Hong Kong.
Tel: [phone]
Fax: [phone]
Email: [e-mail]

No. of Licence to Operate and Employment Agency: 83041

Working Hours: 185 hours per week and 7 X 24 Shift Duty is required

• Morning shift: 08:30 - 17:30
• Evening shift: 15:30 - 23:30
• Night shift: 23:30 - 08:30

The Job

• Support the 7x24 operation team on log analysis, remote diagnosis and restoration works on established Services.
• Responsible for the IT Helpdesk support such as incident management, problem management, and change management
• Perform preliminary log analysis on security events and incidents
• Deliver technical support services and solutions on customer’s CPE equipment capacity, performance and utilization
• Handle customer enquiry on network security event and incident as well as performance of their CPE equipment issue

The Person

• Higher Diploma holder or higher in electronics, computer engineering or the equivalent, and 1-2 years’ experience in servers or network operations
• Good understanding of the IT service management process is desirable
• Knowledge in Basic networking knowledge
• Professional certifications such as CCNA are preferred
• Good interpersonal and presentation skills, and have a mature, dedicated and self-motivating attitude
• Good customer services and able to work under pressure
• Proficiency in spoken and written in both Chinese and English