24/7 IT Operations Engineer

The Career Works Limited; Hong Kong; On-site; HKD 420,000 - 680,000; Full time

Job summary

The Career Works Limited seeks an IT Operation Manager to lead on-site technical support, monitor infrastructure health, and manage Linux/Windows servers, containers, and networks in a fast-paced technology services environment.

You will participate in incident response, patch management, and disaster recovery, ensuring uptime and reliability while communicating in Cantonese and English.

Qualifications

• Diploma/Higher Diploma in Computer Science, IT or related discipline.
• 1–4 years IT experience in system administration.
• Good knowledge of networking.
• Solid experience on Windows and Linux administration, system configuration, shell scripting and patch management.
• Knowledge on Docker and container and Exchange Server is preferable but not a must.
• Must possess excellent communication skills in Cantonese and English.

Responsibilities

• Act as first line contact point for maintenance team via calls and emails.
• Provide 7x24 on-site technical support in roster basis.
• Monitor system health and uptime using observability tools like Grafana/Prometheus.
• Troubleshoot, diagnose and resolve system/network failures and cybersecurity events.
• Maintain Linux/Windows servers, VMs, Docker and Kubernetes and network equipment.
• Exercise service restoration, disaster recovery and business continuity procedures.
• Apply OS and software patches.

Skills

Networking knowledge

Windows administration

Linux administration

Shell scripting

Education

Diploma/Higher Diploma in Computer Science/IT

Tools

Docker

Kubernetes

Exchange Server

Grafana

Job description

The Career Works Limited seeks an IT Operation Manager to lead on-site technical support, monitor infrastructure health, and manage Linux/Windows servers, containers, and networks in a fast-paced technology services environment.

You will participate in incident response, patch management, and disaster recovery, ensuring uptime and reliability while communicating in Cantonese and English.