Technical Officer (Network Operations Center, 7x24 Shift, Security Incident Handling)

Classy Wheeler Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Classy Wheeler Limited is seeking a Technical Officer to support the 24/7 Network Operations Center in Kowloon Bay. You will assist with log analysis, remote system diagnosis, and service restoration while providing professional IT Helpdesk services across incident, problem, and change management.

Ideal candidates hold a Higher Diploma in Electronics/Engineering, 1–2 years of relevant experience, and CCNA is preferred.

Qualifications

• Higher Diploma holder or above in electronics, computer engineering or related disciplines.
• 1–2 years of practical experience in server administration or network operations.
• Solid foundational understanding of networking concepts and IT service management processes.
• CCNA certification is preferred.
• Strong interpersonal and communication skills with a mature, dedicated and self-motivating attitude.
• Excellent customer service capabilities with the ability to perform under pressure.
• Strong proficiency in English and Chinese (spoken and written).
• Willingness to work a 24/7 rotating shift schedule.

Responsibilities

• Support the 24/7 Network Operations Center team with log analysis, remote system diagnosis, and service restoration.
• Provide professional IT Helpdesk services covering incident, problem, and change management.
• Conduct preliminary log analysis and monitoring on cybersecurity events and system incidents.
• Deliver technical support regarding customer CPE equipment capacity, performance, and resource utilization.
• Handle client technical inquiries regarding network security events, operational incidents, and CPE performance issues.

Skills

Networking basics

IT service management

Customer service

English & Chinese

Education

Higher Diploma in Electronics/Engineering

CCNA certification

Job description

Technical Officer (Network Operations Center, 7x24 Shift, Security Incident Handling)

Client Description

Company Description: A leading telecommunications service provider and technology innovator in Hong Kong, offering comprehensive telecommunications and information technology solutions across enterprise and consumer sectors.
Location: Kowloon Bay
Nature: Renewable Contract

Job Description

• Support the 24/7 Network Operations Center team with log analysis, remote system diagnosis, and service restoration.


• Provide professional IT Helpdesk services covering incident management, problem management, and change management.


• Conduct preliminary log analysis and monitoring on cybersecurity events and system incidents.


• Deliver technical support services and solutions regarding customer CPE equipment capacity, performance, and resource utilization.


• Handle client technical inquiries regarding network security events, operational incidents, and CPE equipment performance issues.

Job Requirements

• Higher Diploma holder or above in Electronics, Computer Engineering, or related disciplines.


• Possess 1 to 2 years of practical experience in server administration or network operations.


• Solid foundational understanding of basic networking concepts and IT service management processes.


• Professional certifications such as Cisco Certified Network Associate (CCNA) are preferred.


• Strong interpersonal and communication skills with a mature, dedicated, and self-motivating attitude.


• Excellent customer service capabilities with the ability to perform effectively under pressure.


• Strong proficiency in both spoken and written English and Chinese.


• Flexibility and commitment to working on a 24/7 rotating shift schedule.