Service Manager-Jobs in United States

Role overview:

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities:

1. Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
2. Drive store sales through effective merchandising, stock replenishment & team motivation.
3. Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
4. Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
5. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
6. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
7. Help manage day-to-day operations, including opening and closing procedures.
8. Support cash management tasks, such as processing transactions and reconciling tills.
9. Participate in hiring, onboarding, and training new employees.
10. Provide feedback and coaching to colleagues to improve performance.

Role objectives and KPI’s:

1. Contribute to achieving or exceeding the stores monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store Audits.
6. Ensure all new colleagues complete mandatory training required.
7. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
2. Passionate about retail & hold a good understanding of the latest trends and our competitors.
3. Previous experience of coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPI’s.
6. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
7. Promote JD Group values to internal and external stakeholders.

Benefits:

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

1. Monthly discretionary bonus schemes.
2. Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
3. Exclusive deals and discounts and offers from over --- retailers through our online benefits platform (TELUS Health).
4. Access to digital health and well-being services through our benefits platform (TELUS Health).
5. Health cash plans.
6. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
7. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
8. Discounted Gym memberships at JD Gyms.
9. Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
10. Opportunities to volunteer and contribute to JD Foundation.
11. Employer engagement forums to help influence positive change.
12. Incremental Holiday Allowance.