Team Leader

Card Factory; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retailer of greeting cards is seeking a Team Leader to join their dynamic team. This role focuses on enhancing customer experience and operational excellence by leading store teams and supporting the Store Manager. The ideal candidate will possess strong leadership skills and a passion for customer service, playing a pivotal role in achieving the store's commercial growth and team development.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Retail management apprenticeships

Discounts across numerous UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates good leadership skills.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams ensuring high standards and exceptional service.
• Review store performance data to drive success.

Skills

Leadership

Customer centricity

Commercial awareness

Team player

Job description

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Unit 15 The Albion Centre, Bath Street Ilkeston DE7 8AG

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do. You will lead our store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates good leadership skills.
• Positive and forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan to become a true omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, education tools, and salary advances
• Seasonal incentive schemes
• Retail management apprenticeships with local providers and internal learning networks
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support