Helpdesk Administrator

Recruit4staff (Wrexham) Ltd; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established facilities management provider is seeking a Helpdesk Administrator to support their Manchester office operations. The role involves liaising with clients, managing service details, and ensuring efficient data entry into the CAFM system. The ideal candidate should have prior administration experience, strong communication skills, and proficiency in MS Word and Excel. This temporary position offers 40 hours per week at a pay rate of £12.60 per hour, with the potential for extension beyond three months.

Qualifications

• Previous administration experience in construction or facilities management.
• Excellent MS Word and Excel skills.
• Strong commercial administration background.
• Outstanding written and verbal communication skills.

Responsibilities

• Ensure smooth coordination between teams.
• Accurate data entry into the CAFM system.
• Manage service details and client quotes.
• Log and maintain callouts and support billing.

Skills

Administration experience

MS Word

MS Excel

Communication skills

Tools

Maximo CAFM system

Job description

Recruit4staff are representing a well‑established facilities management provider in their search for a Helpdesk Administrator to work at their head office in Manchester

Job Details

• Pay: £12.60 per hour
• Hours of Work: 40 hrs per week, Monday to Friday, 8am to 4.30pm
• Duration: Temporary (3 months initially, could be longer)

Job Role

The Helpdesk Administrator will work closely with the callouts team and the client administrator to ensure smooth coordination and efficient service delivery. Key responsibilities include accurate data entry into the CAFM system, managing service details and client quotes, running reports, and logging and maintaining callouts. The Helpdesk Administrator will also liaise with clients via email and phone, chase invoices and reports, and support the billing process.

Essential Skills, Experience, or Qualifications

• Previous experience working as an administrator in a similar company (Construction, Building Services, Facilities Management, Utilities, Vehicle Recovery Services)
• Excellent knowledge of MS Word and Excel
• Proven experience of commercial administration work
• Excellent written and verbal communication skills

Advantageous Skills, Experience, or Qualifications

• Experience using Maximo CAFM system
• Knowledge of Facilities Management and Building Services sectors

Commutable From

Manchester, Stockport, Oldham, Dukinfield, Bredbury

Similar Job Titles

Helpdesk Coordinator, Administrator, Customer Service Administrator, Helpdesk Scheduler, Logistics Administrator

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