Service Delivery jobs in United States

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit .

Reporting to the Managing Director, Enterprise Compliance, the General Manager, UK Entity will lead the strategic development and operational execution of Shift4 Payments UK Ltd. This senior role oversees Risk & Compliance, Finance, and Operations, ensuring adherence to UK regulatory requirements, group policies, and business objectives. The ideal candidate brings deep experience in the UK payments ecosystem, strong leadership capabilities, and a proven track record working with regulators, scaling operations, and managing cross‑functional teams in a regulated environment.

Develop the UK-based business, and oversee key functional areas including:

• Financial Control
• Operations

• Oversee daily operations and ensure service delivery excellence.
• Ensure robust operational and reconciliation processes are established and adhered to for all fund transfer, settlement, and other high‑risk activities.
• Leverage thorough knowledge of Card Schemes, Regulators (FCA, PRA & others as appropriate), correspondents, to ensure compliance and to provide effective liaison.
• Achieve quarterly and annual performance targets with defined resources.
• Ensure adherence to annual budgets, particularly from cost management perspective.
• Execute on strategic key corporate planning issues.
• Communicate effectively with the wider Shift4 Payments UK Ltd team and keep them informed of business activities, potential threats, opportunities and recommended actions.
• Ensuring compliance with UK regulatory requirements.
• Monitor outsourced service within the Shift4 Group and ensure SLAs are being met.

• Implement and ensure ongoing compliance with Consumer Duty requirements as per the Financial Services and Markets Act (2000) FSMA.
• Identify potential changes and impact to the business and communicate these to the wider Shift4 management team and executive board.
• Set functional performance goals and lead programs to build organisational capabilities.
• Support operational goals tied to Shift 4 long‑term goals.
• Develop a well‑rounded, capable senior management team to provide the platform for ongoing growth.
• Ensure local compliance with the Group's Policies and Procedures.
• Provide periodic reports to the Managing Director, Enterprise Compliance and Executive Board on the implementation of the compliance monitoring program for UK operations.
• Responsibility for management of the Shift4 systems and controls in the UK.
• Responsibility for the allocation of all the institution prescribed responsibilities.
• Responsibility for the institution performance of its obligations under Internal Governance.

• Proven senior leadership experience within a UK regulated financial institution (e.g. PSP, EMI, or former bank).
• Minimum of 10+ years of experience in a senior leadership role.
• Deep understanding of UK payments regulations, FCA supervisory frameworks, and card scheme requirements (Visa/Mastercard).
• Prior experience working directly with regulators and representing an entity in regulated board‑level or supervisory meetings.
• Strong operational background, with ability to oversee compliance, risk, and finance functions.
• Experience managing cross‑functional teams in a matrixed, global organisation.
• Demonstrated success in scaling or supporting business growth in a fintech or financial services environment.

• Strong leadership and people development skills.
• Strategic thinking with an entrepreneurial mindset.
• Excellent communication and stakeholder management abilities (internal and external).
• High degree of personal accountability and decision‑making autonomy.
• Strong influencing and negotiation skills.

• Bachelor's degree in business administration, Banking, Finance, or related field.
• PSD2 or SMF (Senior Management Function) approved.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.