Senior Customer Service & Account Management Lead

Pilot Group Limited; Manchester; On-site; GBP 32,000 - 45,000; Full time

Job summary

A prominent customer services provider in the UK is seeking a Senior Customer Service Representative to oversee daily operations, sales order processing, and customer communications. You will act as the first escalation point for customer issues and collaborate with the team leader to ensure operational excellence. Strong leadership, problem-solving, and communication skills are essential for success in this fast-paced environment. Join us to make a significant impact on customer satisfaction and service delivery.

Qualifications

• Proven leadership and team coordination skills.
• Strong customer service and relationship management experience.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee the daily operations of the customer service.
• Act as the first point of escalation for customer issues.
• Support onboarding and mentoring of team members.
• Manage the daily workload and priorities of Customer Service Representatives.

Skills

Leadership skills

Customer service experience

Communication abilities

Organisational skills

Problem-solving

Job description

A prominent customer services provider in the UK is seeking a Senior Customer Service Representative to oversee daily operations, sales order processing, and customer communications. You will act as the first escalation point for customer issues and collaborate with the team leader to ensure operational excellence. Strong leadership, problem-solving, and communication skills are essential for success in this fast-paced environment. Join us to make a significant impact on customer satisfaction and service delivery.