Service Delivery jobs in United States

This is a senior operational IT leadership role, responsible for the day‑to‑day delivery of IT services across a fantastic non‑profit organisation. The IT Lead acts as the operational backbone of the IT function, ensuring stability, security and performance while enabling senior leadership to focus on strategy and transformation.

• Lead and manage IT operations, including support, infrastructure, security and service delivery
• Line manage and develop the IT management team, ensuring effective resourcing and coverage
• Oversee cyber security, infrastructure performance and operational risk management
• Ensure a high‑performing service desk and effective onboarding/offboarding processes
• Manage vendors, budgets and procurement in line with governance frameworks
• Produce IT performance, risk and security reporting for senior leadership and trustees
• Represent IT at senior leadership forums and organisational meetings
• Support the transition of digital and technology initiatives into core operations

• Proven experience in an IT management or IT operations leadership role
• Strong technical background across IT operations, infrastructure, security and support
• Experience managing and developing teams in a complex organisation
• Strong understanding of Microsoft 365 and hybrid IT environments
• Experience balancing operational delivery with wider strategic initiatives
• Excellent stakeholder management and communication skills
• ITIL or similar industry certification
• Experience in a charity or non‑profit environment (desirable)