dedicated Team Manager

Ellingham House Day Nursery; Ringwood; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading claims management company is seeking a dedicated Team Manager to lead a high-performing claims team. The ideal candidate will have a strong background in claims management and proven ability to inspire and develop teams. This role includes responsibilities such as overseeing team workloads, conducting performance reviews, and ensuring high levels of client service. Competitive benefits and opportunities for professional growth are offered, along with a flexible working environment.

Benefits

Pension with employer contribution

Funding for professional qualifications

Flexible working arrangements

Mental and physical wellbeing support

Employee volunteering programme

Qualifications

• Strong background in claims management.
• Proven ability to lead, coach, and inspire teams.
• Proactive mindset and appetite for continuous improvement.

Responsibilities

• Manage and oversee the claims handling team.
• Conduct regular performance reviews and audits.
• Ensure high levels of staff engagement and client satisfaction.

Skills

Claims management

Team leadership

Coaching and development

Customer service

Flexibility and adaptability

Job description

Overview

Lead, Inspire, and Make an Impact – Join Davies as a Team Manager! Are you ready to take the next step in your career and lead a high‑performing team? At Davies, we’re looking for a dedicated Team Manager to join our busy Claims team in Preston. This is your chance to play a pivotal role in shaping success and driving excellence for a diverse portfolio of clients.

Why This Role?

• Leadership That Matters: You’ll manage and motivate a talented team, ensuring exceptional service delivery and operational efficiency.
• Dynamic Environment: Thrive in a fast‑paced, ever‑evolving setting where no two days are the same.
• Client Impact: Be at the heart of claims management for numerous clients, making a real difference every day.

What We’re Looking For

• A strong background in Claims management
• Proven ability to lead, coach, and inspire teams
• A proactive mindset and appetite for continuous improvement

Why Join Davies?

• A supportive culture that values innovation and growth.
• Opportunities for career progression and professional development.
• Competitive benefits and a chance to be part of a forward‑thinking organization.

Responsibilities

• Ownership and oversight of the claims handling team, including management of team workload.
• Managing a mixture of remote and office‑based claims handlers.
• Development of claims handlers to achieve client SLA’s via support and coaching.
• Ensure a high level of staff engagement.
• Attend Client Review Meetings where appropriate.
• Conducting regular performance and audit reviews, including annual PDRs.
• Managing claims handler absences.
• Continuous improvement focus leading excellent customer service and technical delivery of claims.
• Complaint escalation point.
• Ensure Key Performance Indicator targets are reached and maintained.
• Oversight of payment audit approval process to defined limits.
• Involvement in recruitment and interview processes for claims handler/administrator roles.

Knowledge and Abilities

• A genuine passion for people management.
• The confidence and gravitas to act as an efficient escalation point for claims and team‑related queries / complaints.
• Experience of Customer Service and Claims Management in an insurance background.
• Flexibility and adaptability.
• The ability to organise own workload.

Benefits

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies – learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension, 5% employee and 5% employer contribution, High Street discounts, Financial wellbeing hub, Life assurance, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts at 100’s of UK retailers, EAP – 24/7 confidential helpline, 25 days holiday (increases to 26 days after 5 years and 27 after 10 years), Flexible working – hybrid, work from home or collaborative office space, Dress for your day, Inclusive employment policies including menopause, fertility, sabbatical, baby loss and miscarriage. Flexible benefits such as holiday purchase plan, health cash plan and BUPA dental plan.