Service Delivery jobs in United Kingdom

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Company Description

Join Our Team as Security Manager - London!

Join our dedicated security team as a Security Manager, where your commitment to safety and security will be valued and rewarded. If you are enthusiastic, motivated, and passionate about supporting a team and ensuring the effective delivery of security services, we'd love to hear from you.

As a Security Manager, you will be responsible for managing all security personnel and the day-to-day operational issues impacting on the contract, providing a central point of contact for service delivery development, performance, measurement and centralised reporting which fully demonstrates the Securitas values of Integrity, Vigilance and Helpfulness.

• Monday - Friday
• Salary: £60,000 - £65,000 per annum
• Working 40 hours per week
• Location: London
• SIA essential
• Access to a vehicle or good transport links

If you're ready to take on this important role and be part of a professional team, apply today!

Job Description

Responsibilities

• To be the first point of contact for site security function-related queries and responsible for managing the resolution of more complex security issues on site and escalating when required to the Security Management Team or our customer's Security Department.

• Recruitment, selection, management, and development of direct reporting personnel.

• Ensure all Security personnel have undertaken the appropriate vetting, security clearance, and training, and that security personnel have been issued with a SIA licence or LDN to meet industry requirements, and a database is managed, ensuring that all licences are monitored for renewal.

• To rigorously review and promote health and safety on-site.

• Accurate rostering of all officers ensuring sufficient cover for holidays, sickness and absences, ensuring 100% compliance to contractual hours, planning and staff management to minimise avoidable and non-chargeable costs.

• All security personnel are contacted and reviewed/coached as required at least once a month in order to proactively monitor performance and maintain positive employee relations.

• To maintain communication via informal, newsletters, formal signed briefings and toolkit talks.

• All employee relations issues dealt with promptly and consistently using the company's disciplinary and grievance procedures, and other relevant policies and guidelines.

• Actively encourage staff recognition and staff nominations for awards.

• Assignment Instructions, databases and site documentation is current, in date and the management of risk through effective risk assessments.

• All incidents are reported in compliance with the Customer's policy and procedure.

• Planning, development and implementing strategy for personnel training, including routine duties and emergency procedures.

• Management of special assignments, ensuring that agreed security procedures are adhered to and the Security Team maintain the highest professional standards at all times.

• Monitor faults with security related equipment, ensuring they are reported correctly and repaired within agreed timescales.

• Being fully conversant with operational functions including Access Control, CCTV, Detection and Alarm Systems, ensuring effective monitoring and reporting function is maintained.

• Analysis of complex information to identify security related tends, reporting these effectively to the customer.

• To assist the Branch Manager in minimising the direct and indirect costs of the Branch. • Ensuring understanding and demonstrable implementation of the Values of Integrity; Vigilance and Helpfulness.

• Ensuring adequate and appropriate training, advice and support is provided to make the team successful. This includes ensuring knowledge and use of key systems, tools and policies; undertaking regular appraisals; providing open feedback on progress and career development; and managing underperformance effectively.

• Actively encourage staff recognition and staff nominations for awards.

• Manage recruitment and succession planning to ensure that the Branch has the capability to deliver consistent high levels of service.

Qualifications

Competencies

• Managing and Leading Others.

• Manages Self.

• Decision Making.

• Communication Skills.

• Business Acumen and Commercial Awareness.

• Operational Excellence.

• Strategic Thinking (Planning and Forecasting).

• Customer Management and Sales Development.

• Relationship Building and Networking.

• See Competency Framework for behavioural indicators.

Additional Information

Essential

• Right to Work in the UK

• Current SIA licence

• Have a full 5-year checkable work history.

• Strong communication skills.

• Competent in MS Word, Excel and E-Mail (Outlook).

• Well-developed interpersonal and influencing skills. Able to negotiate and deal with sensitive and confidential matters with tact and discretion.

• Adaptable and responsive in the face of changes in priorities, plans and schedules.

Desirable

• Health and Safety at Work.

• Customer Service Training

• First Aid at Work

It's great to see you're considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help-just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks - Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion.
• Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs - Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click 'I'm Interested' and start your career with Securitas UK today!