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Risk jobs in Grande-Bretagne

Customer Incident & Improvement Manager

Customer Incident & Improvement Manager
Homeprotect Home Insurance
Londres
GBP 40 000 - 60 000
Je veux recevoir les dernières offres d’emploi de Risk

Community Midwife | The Royal Wolverhampton NHS Trust

Community Midwife | The Royal Wolverhampton NHS Trust
Royal Wolverhampton NHS Trust
Wolverhampton
GBP 30 000 - 37 000

Senior Support Worker

Senior Support Worker
Salutem Care and Education
Cardiff
GBP 40 000 - 60 000

Intelligence Assistant - South West Regional Organised Crime Unit (SWROCU)

Intelligence Assistant - South West Regional Organised Crime Unit (SWROCU)
www.findapprenticeship.service.gov.uk - Jobboard
Bristol
GBP 40 000 - 60 000

Operations Manager - MOD Stafford

Operations Manager - MOD Stafford
VIVO Defence Services
Stafford
GBP 40 000 - 60 000
Découvrez plus d’offres que n’importe où ailleurs.
Trouvez plus de postes maintenant

Social Worker - DEE06099

Social Worker - DEE06099
Dundee City Council
Scotland
GBP 40 000 - 60 000

Commercial Contracts and Relationship Manager

Commercial Contracts and Relationship Manager
North East Lincolnshire Council
Grande-Bretagne
GBP 60 000 - 80 000

DGM Insurance Risk Management

DGM Insurance Risk Management
www.findapprenticeship.service.gov.uk - Jobboard
City Of London
GBP 80 000 - 100 000
HeadhuntersEntrez en contact avec des chasseurs de têtes pour postuler à des offres similaires

Practitioner Psychologist | South London and Maudsley NHS Foundation Trust

Practitioner Psychologist | South London and Maudsley NHS Foundation Trust
South London and Maudsley NHS Foundation Trust
Londres
GBP 45 000 - 55 000

Floating Support Worker

Floating Support Worker
Look Ahead Care, Support and Housing Ltd
Londres
GBP 29 000

MASH Nurse Practitioner Band 6 | Hertfordshire Community NHS Trust

MASH Nurse Practitioner Band 6 | Hertfordshire Community NHS Trust
www.findapprenticeship.service.gov.uk - Jobboard
Stevenage
GBP 30 000 - 40 000

8526 - Community Payback Supervisor - Reading

8526 - Community Payback Supervisor - Reading
www.findapprenticeship.service.gov.uk - Jobboard
Reading
GBP 28 000 - 32 000

Community Children's Matron | East London NHS Foundation Trust

Community Children's Matron | East London NHS Foundation Trust
East London NHS Foundation Trust
City Of London
GBP 45 000 - 60 000

Mental Health Practitioner | Oxleas NHS Foundation Trust

Mental Health Practitioner | Oxleas NHS Foundation Trust
Oxleas NHS Foundation Trust
Peene
GBP 30 000 - 40 000

Consultant Psychiatrist – Addictions | Mersey Care NHS Foundation Trust

Consultant Psychiatrist – Addictions | Mersey Care NHS Foundation Trust
Mersey Care NHS Foundation Trust
Liverpool
GBP 75 000 - 100 000

Consultant Psychiatrist - Manchester - Central East CMHT

Consultant Psychiatrist - Manchester - Central East CMHT
Greater Manchester Mental Health NHS Foundation Trust
Manchester
GBP 40 000 - 60 000

Legal Counsel

Legal Counsel
Quantuma Advisory Limited
Manchester
GBP 70 000 - 90 000

Cyber Security Analyst

Cyber Security Analyst
Nuffield Health
City Of London
GBP 60 000 - 80 000

Band 6 Senior Scrub Nurse/ODP - General/Gynae Oncology | Guy's and St Thomas' NHS Foundation Trust

Band 6 Senior Scrub Nurse/ODP - General/Gynae Oncology | Guy's and St Thomas' NHS Foundation Trust
Guys and St Thomas NHS Foundation Trust
Londres
GBP 32 000 - 39 000

7548 - Community Payback Supervisor Cardiff and Vale (Wales)

7548 - Community Payback Supervisor Cardiff and Vale (Wales)
Ministry of Justice
Wales
GBP 60 000 - 80 000

Cyber Security Operations SME

Cyber Security Operations SME
Morson Talent
Grande-Bretagne
À distance
GBP 60 000 - 80 000

Principal Engineer

Principal Engineer
idibu
Reading
GBP 60 000 - 76 000

Mobile Water Treatment Technician

Mobile Water Treatment Technician
Equans
Blackburn
GBP 28 000 - 37 000

Financial Intelligence Assistant Manager

Financial Intelligence Assistant Manager
Pearson Whiffin Recruitment Ltd
England
GBP 47 000 - 48 000

Children & Family Senior Mental Health Practitioner* 3k Welcome Bonus*

Children & Family Senior Mental Health Practitioner* 3k Welcome Bonus*
Integrated Care System
King's Lynn
GBP 38 000 - 47 000

Meilleurs postes :

Postes : NhsPostes : AdministrationPostes : Work From HomePostes : WarehousePostes : Part TimePostes : Customer Care AdvisorPostes : RemotePostes : Business AnalystPostes : Project MangerPostes : Software Developer

Principales entreprises:

Postes chez NhsPostes chez TescoPostes chez AsdaPostes chez AmazonPostes chez GuardianPostes chez Marks And SpencerPostes chez Royal MailPostes chez WmPostes chez McdonaldsPostes chez Morrisons

Meilleures villes :

Offres d’emploi à LondonOffres d’emploi à ManchesterOffres d’emploi à BirminghamOffres d’emploi à LeedsOffres d’emploi à BristolOffres d’emploi à GlasgowOffres d’emploi à EdinburghOffres d’emploi à BelfastOffres d’emploi à LiverpoolOffres d’emploi à Nottingham

Offres d’emploi similaires:

Postes : Credit Risk ManagerPostes : Risk ManagementPostes : Risk And CompliancePostes : Chief Risk OfficerPostes : Risk Analyst

Customer Incident & Improvement Manager

Homeprotect Home Insurance
Londres
GBP 40 000 - 60 000
Description du poste
About Homeprotect

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry.

We're experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.

We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.

Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we're not content with being the leading provider of what's called ‘non-standard' insurance. We believe there's no such thing as ‘standard'. We're all unique and we all deserve home insurance designed with our individual needs in mind - something our combination of real people and smart tech enables us to do.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we've got you covered.

What It's Like To Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.

Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you'll do your best work when you have the right balance, and that's why we have fully embraced hybrid working giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they'll make the right decision balancing the business needs and their own preferences.

Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last five consecutive years.

Sound good? Read on to find out more about joining our team...

Key Responsibilities

  • Manage end-to-end incident resolution: triage, classification, escalation, risk assessment, and timely closure of actions
  • During incident resolution, place special emphasis on assessing potential or actual harm caused to customers - including those with vulnerabilities - and ensure remediation actions align with Consumer Duty requirements
  • Lead and coordinate incident response calls, including chairing the Customer Incident Management Process committee and acting as the key escalation point
  • Collaborate with Risk & Compliance stakeholders on incident identification, categorisation, scoring, and mitigation strategies
  • Communicate the status and impact of incidents clearly to all relevant stakeholders, working in collaboration with them to resolve and close down actions
  • Conduct thorough root cause analysis, host post-incident reviews, and ensure implementation and tracking of post-incident remedial actions for accountable stakeholders
  • Develop, maintain, and continuously improve the effectiveness of the customer incident management framework, ensuring business-wide compliance with internal policies and regulatory obligations
  • Produce and deliver incident KPIs and reports to improve visibility of the overall incident management process
  • Contribute to ongoing Consumer Duty forums and reporting, ensuring KPIs that are relevant to Consumer Duty outcomes are monitored and within tolerance
  • Advance process automation and system improvements to streamline incident reporting, monitoring, and closure
  • Oversee and prioritise the customer experience (CX) improvement backlog, scoping changes and driving long-term CX enhancements
  • Champion high-impact change across the business, ensuring that your proposed initiatives are prioritised and delivered
  • Support the business in managing the operational resilience of the Customer and Marketing team by logging and overseeing key operational processes and systems to ensure continuity and minimise disruption

Requirements

We would love to hear from people with the following skills and experience for this role:

  • At least 3 years' experience in incident or problem management within a fast-paced, regulated, or technical environment
  • Strong technical and analytical skills with a proven ability to lead and resolve complex, sometimes high-pressure situations and deliver the right outcomes for our business and customers
  • Experience with incident management technology and process automation to drive operational improvements
  • Expertise in root cause analysis, action tracking, and developing reporting to monitor progress and risk mitigation
  • Excellent stakeholder management and influencing skills, with the ability to maintain focus and accountability across internal and external stakeholders
  • Clear and effective communicator, comfortable presenting complex issues to a diverse range of technical and non-technical audiences
  • Proven facilitation skills in leading cross-functional incident calls and post-mortem reviews
  • Obsessive about the customer experience with a keen attention to detail
  • Comprehensive understanding of incident management policies, best practices, and relevant regulations (e.g., Consumer Duty)
  • Demonstrated ability to drive and embed continual improvement initiatives
  • Curiosity about artificial intelligence (AI) and AI tools, with an interest in exploring and applying their potential to improve processes, enhance efficiency, and support business objectives

Benefits

We think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including:

  • A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance
  • Opportunities to focus on your professional growth whether that's through training or other personal development opportunities - we want you to build your long-term career with us
  • Home insurance with Homeprotect at 50% discount for all employees and 15% for friends and family
  • An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals
  • Home working starter kit and money to spend on additional equipment you may need
  • Charitable giving scheme, so you can donate to our partner charity, or one of your choice
  • The opportunity to work alongside brilliant people, because this isn't something that every organisation can offer!

On top of that, we also offer all the standard stuff, like:

  • 25 days' holiday (plus bank holidays) and the ability to buy and sell >5 days annually
  • Private Health Care with 24-hour, 7-day access to range of doctors and counsellors
  • Life insurance which provides cover to the value of four times your salary
  • Annual discretionary bonus scheme (up to 20%)
  • Pension contribution
  • Free fruit and really good coffee for the days you come into the office and also occasional brunches to connect and bond with colleagues over food,
  • Local and national retail discounts
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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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