Support Worker

Victim Support; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A charitable organization in North Wales seeks a Support Worker to conduct needs assessments with victims. The role includes referring victims to partner agencies for support and directing them to appropriate colleagues for further assistance. Ideal candidates will demonstrate resilience, adaptability, and fluent communication skills, particularly in Welsh. The organization offers a range of benefits, including flexible working options and a supportive working environment.

Benefits

28 days annual leave plus Bank Holidays

Pension with 5% employer contribution

Enhanced sick pay allowances

Employee assistance programme

Ongoing training and support

Qualifications

• Ability to converse in Welsh is desirable.
• Experience working with vulnerable individuals.
• Effective communication skills.

Responsibilities

• Conduct comprehensive needs assessments with victims.
• Refer victims to partner agencies for support.
• Direct referrals for further assistance to appropriate colleagues.

Skills

Resilience

Adaptability

Customer service

Fluent in Welsh

Job description

We have an exciting opportunity for an Support Worker (known internally as a Triage & Early Interventions Officer) to join the team in North Wales working 37.5 hours per week. The ability to converse in Welsh is desirable for this role.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer :

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including :

Flexible working options including hybrid working

28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

An extra day off for your birthday & options to buy or sell annual leave

Pension with 5% employer contribution

Enhanced sick pay allowances, maternity & paternity payments

High Street, retail, holiday, gym, entertainment & leisure discounts

Access to our financial wellbeing hub & salary deducted finance

Employee assistance programme & wellbeing support

Access to EDI networks and colleague cafes

Cycle to work scheme & season ticket loans

Ongoing training & support with opportunities for career development & progression.

About the role :

This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies.

In this position you will contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs if appropriate.

You will refer victims to partner agencies and contact approved suppliers to deliver services to victims. You will also direct referrals to appropriate colleagues to allocate Victim Support workers for further support.

You will identify and manage the victims immediate service needs and contribute towards risk assessment processes and following agreed safe contact processes and recording all contact securely.

The nature of service required will vary depending on individual circumstances and specified outcomes will be achieved through building trust and confidence with victims who will be vulnerable and have complex needs.

Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.

Please see attached Job Description and Person Specification for further details.

About Us :

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply :

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.