Retail Management à United States

Résumé du poste

A leading retailer in Dorking is seeking a Store Junior Management member to provide managerial support and enhance customer service. Responsibilities include supervising staff, managing complaints, achieving targets, and training new employees. Ideal candidates will have experience in retail management, excellent communication skills, and IT proficiency. The company also offers benefits such as staff discounts and personal development opportunities.

Prestations

Qualifications

• Retail Management experience advantageous.
• Excellent time-management skills.
• Strong verbal and written communication skills.
• IT skills – Microsoft Outlook, Word and Excel.

Responsabilités

• Provide customers with excellent levels of customer service.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme.
• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels to maximise store sales.
• Utilise in-store devices, ensuring the customer is offered the whole product range.
• Assist with the maintenance of standards on the sales floor.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff.