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Department: Health and Social Care (Maintenance, Driving and S

Operation: Sanctuary Students

Closing Date: .

Requisition: 225737

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

New Court, Lansdown Road, Cheltenham, GL50 2JG

£12.87 per hour

28 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Private Retirement service, New Court, Cheltenham.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Concierge will include:

• Ensuring an exceptional service is provided to owners and offering support before, during and after they have moved into New Court, being on hand to provide them with a feeling of complete comfort and reassurance
• Communicating with our Homeowners, relatives, friends, you will build an understanding of their interests, encouraging participation in activities as well as planning activities/events
• Developing and delivering effective administrative procedures
• Providing an effective concierge service including answering the telephone, coordinating on-site appointments, taking restaurant bookings and supporting the bar and restaurant service
• Ensuring that the health and safety and security of the service is maintained to create a safe and secure environment
• Ensuring that the highest level of customer service is maintained at all times
• Supporting the marketing and sales process and assisting new customers as they arrive

Skills and experiences:

• Experience of working in the extra care, luxury retirement or hospitality sector or in a similar front-line role
• Ability to work as part of a team and on own initiative
• Experienced in customer service with excellent interpersonal skills
• Friendly and approachable attitude with the ability to communicate and engage with our residents, visitors and colleagues
• Have a caring and compassionate attitude, always ensuring that owners’ dignity and privacy is respected at all times
• Basic health and safety knowledge
• Level 2 Diploma in Front of House Reception is desirable

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

• 28 days annual leave (including public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 225737

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Anenhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.