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Additional Resources
Operations Scheduler/Planner
Job summary
A waste management company in Leeds seeks a proactive Operations Scheduler/Planner to support their busy operations team. The role involves planning schedules, managing enquiries, and delivering excellent customer service. Ideal candidates will have strong communication, planning, and IT skills, with experience in related fields such as waste or transport management. The position offers a supportive culture with benefits including health plans and training opportunities.
Benefits
Qualifications
- Experience in customer service or a relevant field.
- Ability to work independently and as part of a team.
- Experience in scheduling or planning is advantageous.
Responsibilities
- Plan daily schedules using the CRM system.
- Respond to calls and emails promptly.
- Liaise with site operatives to allocate jobs.
- Manage inbound and outbound enquiries.
Skills
Tools
QWM Group is growing and seeking a proactive Operations Scheduler/Planner to support and streamline our busy operations team. We’re looking for a motivated, well-organised professional with strong communication, planning, and IT skills. Experience in scheduling, planning, or a customer-facing role—particularly within the waste, drainage, or transport sector—is a plus.
- Answering and responding to calls and emails promptly, delivering excellent customer service to both internal and external stakeholders.
- Planning daily schedules using our CRM system.
- Liaising with site operatives to allocate jobs.
- Managing inbound and outbound enquiries via telephone and email.
- Logging activities accurately in the company’s CRM system.
- Scheduling jobs efficiently.
- General administration tasks.
- Processing invoices.
- Previous experience in customer service, inbound/outbound calls, and job booking/dispatching.
- Strong verbal communication skills.
- Experience in the waste, drainage, or transport sector.
- Self-motivated with the ability to work independently and as part of a team.
- Personable and presentable, with pride in representing both yourself and the company.
- Willingness to learn new skills and adapt to new responsibilities in line with company growth.
- Employer-paid Health Cash Plan scheme with Simplyhealth.
- Salary sacrifice pension (5% employee / 3% employer).
- Training and development opportunities.
- Supportive, team-focused culture.
- Customer service/administration: 1 year
- Microsoft Office: 1 year
- Big Change CRM System: 1 year
- Planning or scheduling: 1 year
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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