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Deputy Manager – Jollyes Pets - Southend. Salary £26,287 – 26,939 p.a. + bonus potential of £1-5k p.a*.

Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.

Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.

Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).

Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

• Support the Store Manager in daily operations and take full responsibility in their absence.
• Manage people, financial performance, store standards and customer service.
• Lead by example to create a positive culture and working environment aligned with values: Genuine, Wise, Eager, Focused, Together.
• Ensure delivery of exceptional customer service with strong pet and product knowledge (training provided).
• Maintain high standards of pet care and promote responsible pet ownership.

• A passion for pets and people; delivering an unrivalled shopping experience.
• Previous retail management experience, deputising for the Store Manager and managing the business daily.
• A team player with effective communication and ability to build high-performing, engaged teams.
• Proven track record in developing business performance and exceeding KPIs, with strong store standards including health & safety and legal compliance.
• Commercially aware with proactive planning and organisational skills.
• Full-time, permanent position – 40 hours per week, 5 days out of 7.

• Competitive salary £26,287 – 26,939 p.a., plus annual bonus potential £1-5k p.a. (subject to pre-agreed measures).
• iTrent financial wellbeing package powered by Wagestream for access to earnings before payday and discounts.
• Retail Trust membership for counselling, wellbeing and financial support.
• Colleague Discounts: up to 800 high street retailers and online providers, including 30% off Jollyes branded products and 20% off other brands (in-store).
• Workplace pension scheme (Legal & General): EE 3%, ER 5%.
• Free colleague uniform and on-site parking.
• Additional paid leave for wedding, new pet, and birthday.
• Enhanced Maternity and Paternity leave options.
• Top Dog Award scheme and related recognition benefits.
• Buy/Sell holiday scheme and Cycle2Work scheme.
• Care concierge for carers, Alvie health coaching, and discounted David Lloyd Clubs membership.

Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’. Accredited by RestLess as an age inclusive employer and by the Pet Sustainability Coalition.

If you’re keen to develop your career in retail management and benefit from future progression, click the 'apply' button today and join our pack as a Jollyes Deputy Manager!