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Company Description

About the Business Division:

This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers.

Job Overview:

We are seeking a skilled and proactive IT Systems Administrator to join our small, dynamic IT team. The ideal candidate will have a strong track record in managing IT infrastructure projects from planning through to implementation, ensuring alignment with business objectives and timelines.

In addition to project delivery, the role involves offering responsive technical support, troubleshooting hardware and software issues, and assisting users to ensure seamless operation of IT systems. This dual-focus position requires excellent communication skills, a collaborative mindset, and the ability to balance strategic project responsibilities with occasional hands-on support tasks.

Duties and Responsibilities:

Including, but not limited to the following:

• Install, configure, and maintain servers, switches, laptops, mobile phones and other IT infrastructure components.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Implement and manage security measures, including firewalls, antivirus solutions, and access controls.
• Manage servers, virtual environments, cloud-based systems and a self-hosted email platform.
• Provide 2nd and 3rd level technical support to staff and members, resolving hardware and software issues promptly.
• Manage data backup and disaster recovery solutions to safeguard company information.
• Maintain accurate documentation of systems, configurations, and procedures.
• Work closely with other IT team members and departments to support ongoing projects and initiatives.

Key Requirements:

• Proven experience as a System Administrator, Network Administrator or similar role.
• Strong knowledge of Microsoft systems including Servers, Active Directory, Office365, Entra ID, and Windows 11
• Comprehensive knowledge of IPv4 networking, subnets, routing, VPN and VLANs
• Experience with VMware virtualization and cloud platforms in both AWS and Azure
• Experience with enterprise backup and recovery solutions
• Excellent problem-solving skills
• Discipline to produce and follow detailed technical documentation for tasks and projects
• Monitor and manage the internal infrastructure hosted on premise and in the cloud
• Occasional out of hours work may be required. In such cases, time off in lieu will be granted
• Good knowledge of email systems

Desirable Requirements:

• Experience with Linux based systems highly desirable
• Experience of AWS IAAS and terraform
• Apple MacOS knowledge and experience ideal but not essential
• Experience supporting Cisco Firewalls and network switches and Ubiquiti access points
• Hold a full driving licence. Occasional travel is needed.
• Ability to work independently and work as a member of a collaborative team.
• Supporting other members of the team
• Experience with self-hosted email platforms
• Experience of using Remote Monitoring and Management systems

Education and Training Required:

Appropriate IT degree level educated or equivalent commercial experience.

Minimum Experience:

At least 2 to 3 years of relevant commercial experience with a relevant degree qualification (2:1 or higher), or 2 years without.

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

Employee Benefits:

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4x salary
• Pension 4%/4% employee/employer contributions
• Vitality after probation
• Staff discount scheme
• Discounted gym membership

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