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PPD - Print Production Field Service Engineer
Job summary
A leading print solutions provider is seeking a Production Print Field Engineer based in East Midlands. The ideal candidate will have technical expertise in print environments and strong English communication skills. Responsibilities include responding to service calls, providing technical support, and delivering training to customers. The role offers a competitive package including a salary up to £33,000 and a 10% bonus.
Benefits
Qualifications
- Experience in commercial or industrial print environments.
- High standards of organization, safety, and customer service.
- Detail-oriented commitment to excellence.
Responsibilities
- Respond to call-outs and diagnose technical faults.
- Act as a communication channel between customers and the service team.
- Provide technical support to minimize machine downtime.
- Deliver training to maximize device capabilities.
- Perform repairs and maintenance safely.
- Complete reports accurately and on time.
- Use technology tools to improve service delivery.
- Manage parts and consumables communication.
Skills
Job Description
Role: PPD - Production Print Field Engineer / MFD / Photocopier FSE
Location: East Midlands
Package: up to £33,000 + 10% bonus + 26 days holiday + training + pension + car
Concept are seeking either a skilled Production Print Technical Specialist or a skilled Photocopier engineer interested in upskilling to PP. Your aim will be to deliver exceptional service and support to customers whilst maintaining field efficiencies and driving profitability. This role involves working in a dynamic environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.
- Customer Service: Respond to call-outs professionally and efficiently, diagnose and resolve technical faults, and implement necessary modifications.
- Communication: Act as a key communication channel between customers, the Service Team, and other business areas to ensure a seamless service experience.
- Technical Support: Provide high-level service by resolving technical issues promptly, minimizing machine downtime.
- Training: Deliver technical advice and training to help customers maximize their device capabilities.
- Safety & Maintenance: Perform repairs and maintenance safely, following manufacturer recommendations and safety legislation.
- Reporting: Complete all reports and paperwork accurately and on time.
- Technology Utilization: Use technology tools effectively to access documentation and improve service delivery.
- Parts Management: Communicate clearly about parts and consumables to minimize operational disruptions.
- Has technical expertise and a solutions-driven mindset in commercial or industrial print environments.
- Possesses strong English communication skills.
- Demonstrates a proactive, detail-oriented approach and flexibility to work outside standard hours.
- Committed to high standards of organization, safety, and customer service.
To apply, follow the link on this page or send your CV to [contact details]. For more information, please contact Nikki at [phone number].
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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