2nd Line IT Technician — Grow with a Collaborative IT Team

MERIDIAN TRUST; Sawtry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational trust in the United Kingdom is seeking a 2nd Line IT Technician to join their expanding team. This role involves handling 1st and 2nd line support issues, assisting peers and providing advice to staff and students on IT concerns. The ideal candidate will have strong IT troubleshooting skills, relevant qualifications, and a commitment to promoting the Trust brand. Various benefits including health support and pension schemes are offered.

Benefits

Apprenticeship and CPD opportunities

Opportunity to jump start your career in teaching

Employee Assistance Programme for mental health and wellbeing

Cycle to work scheme

Defined benefit pension scheme

Healthcare benefits including free eye test vouchers

Free on-site parking

Discounts on a wide range of benefits

Qualifications

• Good educational background including GCSE or equivalent in English and Maths.
• IT Qualifications or equivalent experience.
• Excellent experience of IT troubleshooting.

Responsibilities

• Assist Apprentices and 1st Line Technicians with escalated IT problems.
• Provide strong professional advice to promote the Trust brand.
• Responsible for the maintenance, upgrades and availability of systems.

Skills

IT Troubleshooting

Communication skills

Team player attitude

Knowledge of Windows Operating Systems

Experience with Microsoft Office Suite

Education

GCSE or equivalent in English and Maths

IT Qualifications or equivalent experience

Tools

PC hardware

Job description

A leading educational trust in the United Kingdom is seeking a 2nd Line IT Technician to join their expanding team. This role involves handling 1st and 2nd line support issues, assisting peers and providing advice to staff and students on IT concerns. The ideal candidate will have strong IT troubleshooting skills, relevant qualifications, and a commitment to promoting the Trust brand. Various benefits including health support and pension schemes are offered.