It Support Technician

ISR RECRUITMENT LIMITED; England; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading IT service provider in the Portsmouth area is seeking a 1st / 2nd Line Support Technician to join their front-line team. The role involves providing desk support for customers encountering hardware and software issues in a retail IT environment. Candidates should have at least one year of experience, strong customer service skills, and the ability to diagnose and resolve various technical problems quickly. This position offers a salary range of £28,000 to £32,000 along with excellent benefits, including a competitive pension scheme and BUPA healthcare.

Benefits

Competitive Employer Pension Scheme

BUPA healthcare

Qualifications

• Over 1 year of experience in an IT Support Technician role desirable.
• Effective communication with customers to support their IT issues.
• Experience in troubleshooting network connectivity in a LAN/WAN environment.

Responsibilities

• Provide 1st/2nd Line technical support.
• Manage work queues and prioritize calls to ensure compliance with SLAs.
• Install, upgrade, support, and troubleshoot in-house EPoS application.

Skills

Strong customer service experience

Ability to meet deadlines and work within a team

Understanding of EPoS systems

Understanding of Servers, TCP/IP

Experience using VNC

Tools

SQL Server

Windows Server

Job description

• 1st / 2nd Line Support Technician
• Fareham, Portsmouth (Fully on-site)
• c 28,000 to 32,000 per year
• Plus excellent company benefits including a Competitive Employer Pension Scheme and BUPA

The Opportunity:

Our client are looking for a 1st / 2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPoS environment.

As a 2nd Line Support Technician you will communicate with customers effectively supporting their IT issues within the EPoS environment and elevate issues when required.

Skills and Experience:

• Over 1 year of experience in an IT Support Technician role desirable
• Strong customer service experience
• Ability to meet deadlines and work within a team.
• Understanding of EPoS systems desirable
• Understanding of Servers, TCP/IP or experience using VNC all desirable

Role and Responsibilities:

• Provide 1st/ 2nd Line technical support
• Manage work queues and prioritise calls, re‑assigning work where and when necessary to ensure compliance with SLA's
• Install, upgrade, support and troubleshoot in house EPoS Application
• Experience of SQL Server and windows server
• Install, upgrade, support and troubleshoot in house back office application
• Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
• Troubleshooting network connectivity in a LAN/WAN environment

Applications:

Please contact John Noonan here at ISR Recruitment to learn more about our client working at the forefront IT service and solutions based in the Portsmouth area?