IT Support Technician

Jubilee Mint; Bournemouth; On-site; GBP 20,000; Full time

Job summary

A growing IT company in Bournemouth seeks an IT Support Technician to support users and maintain the computer network. Responsibilities include 1st line support for IT queries, proactive system maintenance, and hardware diagnosis. The ideal candidate will have skills in Microsoft Windows, excellent communication, and troubleshooting abilities. Benefits include a salary of £20,000, private medical insurance, car parking, and increasing holiday entitlement up to 32 days.

Benefits

Private medical insurance after six months

Car parking space

28 days holiday plus bank holidays

Qualifications

• Experience in an IT support position.
• Knowledge of relational database systems.
• Detail-oriented and excellent communication skills.

Responsibilities

• Provide 1st line support for all IT queries.
• Perform proactive maintenance on business IT systems.
• Diagnose and resolve hardware/software faults.
• Install and configure PCs, phones, and printers.
• Administer telephony platforms and backup administration.

Skills

Troubleshooting

Excellent communication skills

Problem-solving

Attention to detail

Quick learner

Education

Relevant IT qualifications or experience

Tools

Microsoft Windows

Windows Server

Microsoft Office

CRM systems

Networking fundamentals

Job description

Due to the continued success and rapid growth of the company, we’re looking for an IT Support Technician to fill a newly created roll within our IT Department.

The IT Support Technician will assist the IT Manager supporting users and maintaining the computer network, including servers, printers, and telephony equipment.

In addition to general IT support, the role could involve maintenance, support and development of the company's CRM database. Therefore, the ideal candidate would have an interest in relational database systems.

Key Responsibilities

• 1 st line support for all IT queries.
• Proactive maintenance of the business IT systems; anti-virus, Windows and application updates.
• Diagnosing and resolving hardware/software faults.
• Installing and configuring PCs, phone and printers.
• Administering the telephony platform and call recording/reporting systems.
• Windows Server maintenance and backup administration.
• Training staff in the use of IT equipment and software.
• Previous experience in an IT support position or relevant qualifications.
• Hardware fault diagnosis and repair.
• Detailed knowledge of Microsoft Windows desktop, Windows Server and Microsoft Office applications.
• Basic networking fundamentals.
• Knowledge of relational database systems.
• Knowledge of CRM systems.

Key Attributes

• A natural trouble-shooter and problem solver.
• Enthusiastic, flexible, and able to successfully multi-task.
• A quick learner with a logical mindset.
• Excellent communications skills, both written and verbal.
• Excellent attention to detail.

Remuneration

We offer a basic salary of £20,000. Other benefits of this role include private medical insurance after six months service, car parking space and 28 days holiday including bank holidays rising by an extra day per year which is capped at 32 days.

Please send a copy of CV via the 'Apply' buttonimmediately before this great role is fulfilled.