Remote Maximo Support Technician - RCA & SQL Expert

Chris Turner Recruitment Ltd; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is looking for a Maximo Operations Technician responsible for delivering excellent customer service and performing Root Cause Analysis on system issues. Candidates should have at least 2 years of IT support experience, strong SQL skills, and a relevant degree. This remote role may require occasional travel to client sites. Knowledge of Maximo and customer relationships is essential, along with familiarity with various database systems.

Qualifications

• Minimum 2 years' experience in a similar IT Support role.
• Experience with customer-focused relationships.
• IT literate with knowledge of multiple operating systems.

Responsibilities

• Respond to client requests for support adhering to SLAs.
• Record all work accurately in tickets and timesheets.
• Employ Root Cause Analysis for troubleshooting incidents.
• Test and document solutions prior to deployment.
• Liaise effectively with Support and Delivery teams.

Skills

Analytical problem solving

SQL skills

Technical knowledge of Maximo

Customer relationship management

Education

Computer Science / Software Development degree (minimum 2:1)

Tools

BIRT reporting tool

WebSphere

Weblogic

MSSQL

Oracle

DB2

Job description

A leading recruitment agency is looking for a Maximo Operations Technician responsible for delivering excellent customer service and performing Root Cause Analysis on system issues. Candidates should have at least 2 years of IT support experience, strong SQL skills, and a relevant degree. This remote role may require occasional travel to client sites. Knowledge of Maximo and customer relationships is essential, along with familiarity with various database systems.