2nd Line IT Field Engineer – London, Client‑Facing, Hybrid

Academia Ltd t/a Smartdesc; City Of London; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

A leading technology services provider is seeking a 2nd Line Field Engineer in London. You'll provide IT support, resolving issues and managing service requests while building relationships with clients. Strong technical skills and a positive, customer-focused attitude are essential for this client-facing role. The position offers a full-time contract with various benefits including a health cash plan and flexible working hours.

Benefits

Gym membership contribution

Health Cash Plan

Increased annual leave with length of service

Free annual leave on your birthday

Length of service bonus

Flexible working hours

Hybrid working

Free Will Writing service

Life Insurance

Qualifications

• Minimum of two years of experience in a similar role.
• Strong working knowledge of Office 365 both on premise and cloud.
• Knowledge of Microsoft technologies such as Server, Exchange, and Active Directory.

Responsibilities

• Provide onsite service desk support and field engineer services.
• Resolve onsite IT malfunctions and support the service desk.
• Manage and prioritize service requests through a ticketing system.

Skills

2+ years in similar role

Strong knowledge of Office 365

Experience with ticketing systems

Knowledge of Microsoft Azure

Understanding of Microsoft technologies

Knowledge of security technologies

Networking infrastructure knowledge

Experience as onsite IT Field Engineer

Job description

A leading technology services provider is seeking a 2nd Line Field Engineer in London. You'll provide IT support, resolving issues and managing service requests while building relationships with clients. Strong technical skills and a positive, customer-focused attitude are essential for this client-facing role. The position offers a full-time contract with various benefits including a health cash plan and flexible working hours.