Senior Service Assurance Manager (Service Management)

LA International; England; On-site; GBP 80,000 - 100,000; Part time

Job summary

A world-leading organisation is seeking a Senior Service Assurance Manager for a 6-month contract based in Castle Donington. The role involves delivering Service Assurance across Digital & Technology Tribes, managing performance, and improving service levels. Ideal candidates will have experience in Service Management and the Logistics and Retail industry. The position offers a competitive rate of £400–£450 per day.

Qualifications

• Proven experience in Service Management.
• Experience in managing major incidents and problem management.
• Preferable experience in Logistics and Retail industry.

Responsibilities

• Embed Service Management practices and ensure compliance with Service Levels.
• Act as primary link between Service Management and Tribe members.
• Manage overall Tech services across the Distribution Centre.
• Oversee change management, problem management, and incident management.
• Communicate with senior stakeholders.
• Collaborate with Product and Engineering teams.
• Lead IT support teams.
• Drive service level performance and reporting.

Skills

Service Management

Incident Management

Problem Management

ITIL4

DevOps

SecOps

Job description

Senior Service Assurance Manager (Service Management) – 6 month contract (initially). Location: Onsite – Castle Donington. Rate: £400‑£450 per day (via Umbrella company).

We have a great opportunity with a world‑leading organisation to deliver Service Assurance across Digital & Technology Tribes. The Manager will monitor performance, identify trends, manage risks, and collaborate with Tribe leaders to develop insights, root causes, and improvement initiatives. Accountable for overall performance, the role demonstrates increased maturity over time.

Key Responsibilities

• Embed Service Management practices and ensure compliance with Service Levels across assigned D&T Tribes.
• Act as primary link between Service Management and Tribe members, promoting ITIL4, DevOps, and SecOps frameworks.
• Manage overall Tech services across the Distribution Centre.
• Oversee change management, problem management, and incident management.
• Communicate with senior stakeholders in business and technology teams.
• Collaborate with Product and Engineering teams to ensure stability across the distribution centre.
• Lead IT support teams.
• Drive service level performance and reporting.

Key Skills & Experience

• Experience in Service Management.
• Experience managing major incidents, problem management.
• Preferable experience in Logistics and Retail industry.

We welcome applications from all sections of the community and people with diverse experience and backgrounds.