It Support Engineer jobs in United States

To provide applications engineering support to customer requirements. Including drawings, technical documentation, BOMS and reports, etc. To work with suppliers and purchasing to ensure products are documented and available for customer needs.

To continually develop the Edbro products for the UK market by use of common engineering practices such as 3D/2D design & DFMEA, etc. To liaise with sales to fully understand customer needs and be customer facing and make use of Edbro company procedures and maintain a high quality of work at all times. To support others within the department to ensure we remain customer focussed and deliver on time and efficiently.

• Define product technical requirements
• Produce GA Application drawings
• Hydraulic kit design
• Fabricated bracket design
• Application related design calculations
• Process application part kits for orders in a timely fashion
• Liaise with customers to advise on application design / issues
• Maintain enquiry files and application database
• Create and Maintain Bills of materials
• Assist in production of marketing materials - drawings/technical specifications
• Other related tasks to achieve customer satisfaction
• Support warranty issues, liaising with suppliers on quality issues and product development
• Assist the development of the Edbro facilities to support the needs of service/warranty/product fitment
• Working with other departments to resolve issues
• Some travel to customers will be required
• Maintain a strong customer focussed mind set and direction