IT Helpdesk Apprentice | Level 3 ICT Technician

GHM; Sutton Courtenay; On-site; GBP 16,000; Full time

Job summary

A leading IT services provider in Sutton Courtenay seeks an eager apprentice to provide customer IT and telecoms support. The role involves acting as the first point of contact, resolving technical issues, and ensuring service availability. Successful candidates will receive training and certifications, including ITIL and CompTIA A+. This apprenticeship offers opportunities for growth and numerous employee benefits, including 21 days of holiday and a pension scheme.

Benefits

21 Days Holiday

Birthday Day Off

Buy Holiday Scheme

Employee Assistance Programme

Enhanced Company Sick Pay

Discounted Retail Vouchers

Reduced Gym Membership

Annual Salary Review

Pension Scheme

Free On‑Site Parking

Qualifications

• A genuine interest in IT and technology.
• Strong communication and customer service skills.
• Ability to work well under pressure and as part of a team.

Responsibilities

• Act as the first point of contact for customer IT and telecoms support.
• Provide clear and professional assistance to resolve technical issues.
• Maintain accurate records of customer interactions and resolutions.

Skills

Interest in IT and technology

Strong communication skills

Customer service skills

Ability to work under pressure

Basic understanding of computers and networks

Job description

A leading IT services provider in Sutton Courtenay seeks an eager apprentice to provide customer IT and telecoms support. The role involves acting as the first point of contact, resolving technical issues, and ensuring service availability. Successful candidates will receive training and certifications, including ITIL and CompTIA A+. This apprenticeship offers opportunities for growth and numerous employee benefits, including 21 days of holiday and a pension scheme.