Hybrid jobs in United States

At Gradient Labs, we’re on a mission to make exceptional customer service the norm.

Founded in 2023 by a team of technical leaders from Monzo Bank, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle the trickiest, high-stakes customer support queries safely and effectively, all while giving companies the visibility and control they need to trust the outcomes.

We’re a hybrid team: we work remotely, but love getting together in London once or twice a week to collaborate, catch up, and have occasionally been known to become overly competitive during socials (think arcade games or axe throwing ).

If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer service, we’d love to hear from you.

The Opportunity

As a Product Designer at Gradient Labs, you will play a pivotal role in shaping the future of our product and the customer support industry as a whole. You will be responsible for reimagining the UX and UI in a world where most customer support work is done by an autonomous agent, and humans focus on refining the system through quality assurance or knowledge management rather than replying to individual conversations.

This is a rare and exciting opportunity to join an ambitious and well funded startup at an early stage, with the potential for significant equity ownership and the chance to make a lasting impact.

As a product designer, you will…

• Be a key member of the product & tech team from day one, collaborating closely our Founding Designer, Michelle.
• Design and prototype intuitive and innovative user interfaces for our product, with a focus on creating meaningful interactions between autonomous agents and human teams
• Conduct user research to understand the needs and pain points of our target customers, and use these insights to inform your design decisions
• Work closely with our engineers to ensure the successful implementation of your prototypes, and iterate based on user feedback and testing
• Define and monitoring the key UX metrics
• Establish and maintain a cohesive visual identity for Gradient Labs across all touch points, including our website, marketing materials, and platform
  
  

We’re looking for someone who…

• Has a strong design portfolio that highlights your ability to solve complex problems through elegant, user centred solutions
• Is proficient in design tools like Figma and can bring ideas to life quickly
• Has conducted user research, usability testing, and data-driven design
• Has a strong attention to detail and desire to build beautiful products
• Has excellent communication and collaboration skills, with the ability to work effectively with technical and non technical team members
• Has a growth mindset and a passion for continuous learning and improvement
• Bonus: If you have experience in designing AI-powered products
  
  

What We Offer…

• The opportunity to join a rapidly growing startup and make a meaningful impact on the future of customer support
• Competitive salary and significant equity ownership, commensurate with your experience and skills
• A supportive and collaborative work environment, with a focus on personal growth and development
• Flexible work arrangements, we work remotely by default but try to meet at least once weekly in central London
• 25 paid holidays plus 20 optional days of unpaid holidays per year
  
  

If you're a designer excited about the prospect of shaping the future of customer support and ready to take on the challenge of redefining an industry, we want to hear from you. Apply now and join us on our mission.

Questions

What is the salary?

The final compensation will depend on the relevant skills and experience of the candidate but generally we pay within top 10% of comparable roles at seed stage startups.

Where is this role based?

Ideally, we're looking for someone who can come into the London office (close to Liverpool Street Station) at least once a week. However, we're open to remote work across the UK if you're able to join the team in person in London once a quarter.