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Field Service Dispatch Coordinator
Résumé du poste
A leading material handling company in England is looking for a Service Controller. The ideal candidate will excel in customer communication and have exceptional organizational skills, supporting field engineers in delivering top-notch service. Familiarity with IT systems, especially Excel and SAP, is a plus. This position requires a proactive, team-oriented individual skilled in handling customer inquiries under pressure. It offers a chance to contribute significantly to improving service delivery standards.
Qualifications
- Experience in a fast-paced customer service environment.
- Strong decision-making and prioritization skills.
- Able to work under pressure and meet deadlines.
Responsabilités
- Handle customer calls and maintain communication standards.
- Support the engineering team to enhance customer service.
- Manage breakdown control and dispatch service engineers.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.