Customer Support jobs in United States

Mercedes-Benz of Dartford is seeking motivated, proactive, and customer-centric individuals for a full-time, permanent opportunity as an LCV Sales Advisor. If you have a passion for the Mercedes-Benz brand, are excited by the world of light commercial vehicles (LCV), and are driven to deliver industry-leading customer experiences, we encourage your application.

As an LCV Sales Advisor, you will be the go-to specialist for new and existing business and personal customers interested in Mercedes-Benz vans and commercial vehicles. Your mission will be to guide each customer through their unique buying journey, providing expert advice, seamless service, and a premium experience that reflects the values and reputation of the Mercedes-Benz brand.

• Excellent communication skills with the ability to engage and build rapport with a diverse customer base, from sole traders to large fleet clients.
• Strong sales acumen, able to identify needs, match customers to the right LCV solutions, and proactively manage every sales opportunity.
• Passion for automotive sales, with in-depth knowledge and enthusiasm for vans and commercial vehicles (LCV experience is essential).
• Proven organisational skills, with the capacity to handle multiple sales enquiries, administrative duties, and follow-ups efficiently.
• IT literacy and experience using CRM and sales management systems (training provided).
• Collaborative team player with a positive attitude, aligned with Mercedes-Benz values of inclusivity, excellence, and customer focus.
• Previous experience in automotive, B2B, or retail sales preferred; training will be provided for the right candidate.

• Provide an engaging, knowledgeable, and attentive sales service to all Mercedes-Benz van customers, from first contact through to handover and beyond.
• Fully qualify leads, conduct needs analysis, and propose vehicle solutions tailored to individual or business requirements.
• Present and demonstrate Mercedes-Benz LCV products and services, including finance and aftersales options, both in-person and digitally.
• Manage all aspects of the sales process : new vehicle orders, test drives, part-exchange appraisals, quotations, negotiations, and completion of documentation.
• Consistently deliver against personal and dealership sales targets, maintaining Mercedes-Benz’s exceptional standards of customer care and compliance.
• Maintain up-to-date product knowledge, participating in brand and model training, and share updates with colleagues and customers.
• Represent Mercedes-Benz of Dartford with professionalism and integrity at all times, supporting the dealership’s reputation for customer satisfaction.

• Commitment to delivering best-in-class customer service throughout the commercial vehicle purchasing journey.
• Initiative and resilience, thriving in a target-driven, dynamic sales environment.
• Ability to communicate technical and financial information in a clear, friendly, and consultative manner.
• Strong ethical values—honesty, reliability, confidentiality, and respect for every customer and colleague.
• Drive for continuous improvement and willingness to embrace new automotive technologies.
• Adaptability, with the flexibility to support customer needs both in the showroom and virtually.

• Competitive basic salary with generous OTE potential.
• Comprehensive benefits package, including company pension, life assurance, and 25 days’ annual leave plus bank holidays.
• Full Mercedes-Benz induction and ongoing professional development opportunities.
• Career progression routes within Hedin Automotive and the Mercedes-Benz network.
• Access to Employee Assistance Programme, wellbeing initiatives, and exclusive staff discounts.
• Inclusive, supportive, and high-achieving dealership culture where every voice is heard.

If you are ready to grow your automotive sales career with a global leader in innovation, luxury, and commercial vehicle excellence, we would love to meet you. Apply now to join the Mercedes-Benz of Dartford sales team and make a lasting impact with our customers and brand.

Hedin Automotive is committed to equal opportunities. We actively welcome applications from all backgrounds, identities, and abilities. All offers of employment are subject to pre-employment checks, right to work in the UK, satisfactory references, and a criminal record check. Find out more about our company values at https : / / www.hedinautomotive.co.uk / .