Collections Officer New Manchester

Capital on Tap; Manchester; On-site; GBP 27,000 - 35,000; Full time

Job summary

A financial services company located in Manchester is seeking a skilled professional to assist customers in managing financial arrears through fair repayment plans. The ideal candidate will possess at least one year of experience in collections and demonstrate strong communication and conflict resolution skills. Benefits include a salary range of £27,000 - £35,000, private healthcare, and additional rewards such as enhanced parental leave and a sabbatical. Join us to make a difference in small business owners' lives.

Benefits

Private Healthcare including dental and optician services

Worldwide travel insurance

28 days holiday (plus bank holidays)

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

6 free therapy sessions per year

Dog Friendly Offices

Qualifications

• At least 1 year of collections experience within financial services.
• Strong communication skills, both verbal and written.
• Proven ability to manage challenging customer interactions.

Responsibilities

• Engage directly with customers to negotiate repayment plans.
• Analyse financial situations to create tailored solutions.
• Ensure adherence to GDPR, FCA, and FDCPA regulations.

Skills

Collections experience

Communication skills

Conflict resolution

Job description

Responsibilities

In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You'll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

Qualifications

• At least 1 year of collections experience within financial services
• Strong communication skills, both verbal and written
• Proven ability to manage challenging customer interactions
• Ability to handle difficult conversations and deliver a fair customer outcome

Benefits

• Salary range £27,000 - £35,000 depending on experience
• Private Healthcare including dental and optician services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog Friendly Offices

About Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.