Senior Engagement Manager

Dexian Europe; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading software development company is seeking a Senior Engagement Manager for a remote role within the UK. The successful candidate will lead project delivery, manage timelines and risks, and ensure customer satisfaction across engagements. Required qualifications include at least 8 years in professional services, deep expertise with ServiceNow, and creativity in managing projects. This position offers the flexibility of remote work with occasional office visits and potential for extension after the initial placement timeline.

Qualifications

• 8+ years of experience in a professional services organization.
• Several years of experience with ServiceNow.
• Willingness to travel for project requirements.

Responsibilities

• Oversee end-to-end project delivery ensuring timely, scope-aligned solutions.
• Lead delivery teams in large or complex engagements.
• Manage project governance including timelines, budget, and scope changes.
• Support customer engagement across UK & Ireland.
• Identify and resolve delivery risks proactively.

Skills

Experience with AI integration

Project management

Team leadership

ServiceNow expertise

Problem-solving skills

Tools

ServiceNow

AI-powered tools

Job description

Job Overview

We seek a Senior Engagement Manager to join our world-class client, one of the leading and most advanced Software Development companies.

Job Details

• Work Location: Remote within the UK (Occasional visits to offices in Staines or London are optional. Some travel may be required during project kick-offs.)
• Employment Type: Temporary Placement (via us – Dexian) – Temporary Agency Worker Employment Contract
• Duration: 12–18 months (high potential for extension, depending on project scope).
• Hours per Week: 40 (Full-time).

Responsibilities

• Oversee end-to-end project delivery, ensuring solutions are delivered on-time, on-budget, and aligned to the defined scope.
• Lead cross-functional delivery teams throughout large or complex engagements, often in collaboration with a services partner.
• Serve as the primary customer contact, owning customer satisfaction as a key performance indicator.
• Manage project governance including timelines, risk, scope changes, budget, reporting, and stakeholder communication.
• Work closely with the Sales and Customer Outcomes teams to ensure a smooth handover and seamless delivery execution.
• Lead and coordinate discovery phases, key workshops, knowledge transfer, and resource planning.
• Apply ServiceNow’s Now Create methodology and Agile delivery practices to promote successful outcomes and long-term customer value.
• Identify delivery risks, deviations, or gaps and take proactive measures to resolve challenges.
• Mentor and guide internal resources and partner teams to drive delivery excellence.
• Support customer engagement across UK & Ireland (EMEA projects may occur occasionally).

Required Skills and Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization.
• Several years of ServiceNow experience.
• Experience in managing the implementation of workflow or business transformation solutions.
• Success driving complex issues through analysis and resolution.
• Creativity with comfort running projects independently.
• ServiceNow certifications in aligned workflows are beneficial but not essential.
• Willingness to travel when required.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.