A financial services company in Leeds is seeking a candidate for a key operational role focused on daily reconciliation, customer support, and compliance management. The successful applicant will manage exceptions, resolve issues related to settlement processes, and provide exceptional support to both internal and external stakeholders. Candidates should possess strong analytical skills, customer-facing experience, and proficiency in tools like Salesforce and Excel. This role demands excellent attention to detail and the ability to work under pressure.
Qualifications
Ability to interrogate complex data and interpret information.
Experience in customer facing operational support role.
Ability to manage multiple competing priorities under pressure.
Responsabilités
Perform daily reconciliation of safeguarded accounts.
Monitor and track exceptions from settlement processes.
Resolve customer enquiries via Salesforce.
Connaissances
Exceptional analyst skills
Excellent numeracy
Customer focused
Problem-solving ability
Attention to detail
Relationship building
Outils
Salesforce
Microsoft Excel
Description du poste
A financial services company in Leeds is seeking a candidate for a key operational role focused on daily reconciliation, customer support, and compliance management. The successful applicant will manage exceptions, resolve issues related to settlement processes, and provide exceptional support to both internal and external stakeholders. Candidates should possess strong analytical skills, customer-facing experience, and proficiency in tools like Salesforce and Excel. This role demands excellent attention to detail and the ability to work under pressure.
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