Senior Head of Audit & Operations

United Living; Portsmouth; On-site; GBP 150,000 - 200,000; Full time

Job summary

A UK financial services firm is seeking a skilled individual to manage and respond to customer queries using a support ticketing system. Applicants should possess strong problem-solving skills and experience in customer support. The role offers excellent perks, including competitive salary, annual leave, and a supportive work environment that promotes wellbeing and career growth. This position is located in Portsmouth, United Kingdom.

Benefits

Competitive basic salary

25 days Annual leave

Excellent pension scheme

Agile working arrangements

Home office equipment allowance

Access to wellbeing support

Career development opportunities

Qualifications

• Experience providing excellent customer support.
• Strong technical problem-solving skills.
• Interest in corporate software and willingness to learn.

Responsibilities

• Manage and respond to queries via the Connect support ticketing system.
• Build and code Model Office templates.
• Assist with data migration testing and liaise with stakeholders.

Skills

Customer support experience

Technical problem-solving

MS Outlook

MS Excel

MS Word

Tools

XPLAN

Job description

A UK financial services firm is seeking a skilled individual to manage and respond to customer queries using a support ticketing system. Applicants should possess strong problem-solving skills and experience in customer support. The role offers excellent perks, including competitive salary, annual leave, and a supportive work environment that promotes wellbeing and career growth. This position is located in Portsmouth, United Kingdom.