Workshop Engineer

Bennett and Game Recruitment LTD; Northampton; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading supplier of automotive tools in Northampton is looking for a Workshop Engineer (Service Centre Technician) to join their Service Centre team. This hands-on role involves processing customer returns, managing repairs, and liaising with suppliers. The successful candidate will need a technical background and strong communication skills. The position offers a salary between £32,000 - £35,000 along with benefits such as 25 days holiday, healthcare, and ongoing training in a supportive work environment.

Benefits

25 days holiday + bank holidays

Healthcare benefits

Company sick pay scheme

Opportunities for training and career development

Qualifications

• Technically minded, ideally with experience repairing tools or equipment.
• Strong verbal and written communication skills.
• Reliable with a proven track record of attendance and dependability.

Responsibilities

• Process customer returns accurately and efficiently.
• Handle warranty and non-warranty repairs as required.
• Liaise with suppliers regarding returns.
• Assess products, prepare quotations, and carry out repairs.
• Maintain a clean and safe working environment.

Skills

Strong verbal and written communication

Proactive and detail-oriented

Ability to manage workload effectively

Job description

Our client is a well-established supplier of high-quality automotive tools, workshop equipment and specialist technical products for the UK trade market. Known for their reliability, technical expertise, and excellent customer support, they operate a dedicated Service Centre that ensures the performance and longevity of their products. Following recent relocation to Wellingborough, an exciting opportunity has arisen for a Workshop Engineer (Service Centre Technician) to join their growing Service Centre team. This is a hands-on, technical role offering long-term career potential in a supportive environment.

Overview

• Process customer returns accurately, efficiently, and in a timely manner.
• Handle warranty and non-warranty repairs, issuing replacements as required.
• Liaise with suppliers regarding warranty and non-warranty returns.
• Assess products, prepare quotations, and carry out technical repairs.
• Inspect and recondition products through the internal recycling scheme.
• Collaborate with the Product Department on new product launches, including testing, quality review, spares requirements, manual proofing, and warranty processes.
• Maintain and develop processes to support efficient departmental workflow.
• Communicate with customers via phone and email regarding technical queries and quotations.
• Maintain a clean and safe working environment, adhering to Health & Safety policies and using appropriate PPE.
• Safely undertake manual handling tasks using pallet trucks and other mechanical handling equipment.

Requirements

• Technically minded, ideally with experience repairing tools or equipment.
• Candidates with technical experience from other industries will also be considered.
• Strong verbal and written communication skills.
• Reliable with a proven track record of attendance and dependability.
• Able to prioritise and manage workload effectively.
• Proactive, detail-oriented, and comfortable in a hands-on, fast-paced environment.

Salary and benefits

• £32,000 - £35,000, dependent on experience
• Hours: 8:30am - 5:00pm (1-hour lunch)
• 25 days holiday + bank holidays
• Healthcare benefits
• Company sick pay scheme
• Opportunities for training and career development
• Supportive working environment with long-term progression potential

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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