Graduate Implementation Specialist

RedTech Recruitment Ltd.; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job description

A fantastic opportunity for a Graduate Implementation Specialist to join a rapidly scaling AI SaaS software company that is transforming how global organisations manage complex workflows and documentation. Having experienced significant growth and secured major investment this organisation is continuing to expand its customer base across multiple regions. This role sits within a highly collaborative onboarding function where you will work closely with customers to ensure smooth implementation of their AI platform supporting successful adoption from day one. This role is open to both newly qualified STEM graduates and experienced Implementation Specialists

Location : London - 3 days a week on site

Salary : Negotiable per annum comprehensive benefits

Requirements for Graduate Implementation Specialist :

• We are looking for graduates with exceptional academics so require a 2.1 or 1st class STEM degree from a leading international University and at least AAB at A Level
• Strong project management skills with the ability to oversee multiple onboarding projects at the same time
• Able to work effectively both independently and within a team
• Excellent communication skills with the ability to explain complex ideas in a clear and accessible way to varied audiences
• Self-driven proactive and passionate about delivering exceptional customer experiences
• Strong problem-solving skills with a creative mindset for developing effective strategies that support customer engagement
• Comfortable learning and using new software and technology efficiently
• Enthusiastic about emerging AI technologies and their real world applications
• Skilled in designing testing and refining prompts for AI systems to support end user workflows and customer delivery
• High attention to detail

Beneficial experience :

Experience supporting complex documentation workflow or process driven environments

Experience in implementation customer support or a similar role where you interpret customer requirements and configure software solutions

Familiarity with workflow tools document management systems or AI driven technology

Responsibilities for Implementation Specialist :

Collaborate closely with customers throughout the onboarding lifecycle to understand their needs and configure the AI platform accordingly

Work alongside internal teams including Customer Success to ensure seamless integration with customer workflows and processes

Support customers in leveraging AI functionality including designing and optimising prompts for their specific use cases

Manage onboarding timelines and expectations ensuring successful and timely implementation

Analyse and troubleshoot technical or workflow issues escalating where necessary

Contribute to continuous improvement of onboarding processes and best practice

Build strong customer relationships through clear communication organisation and proactive engagement

What the role offers :

Join a fast-growing AI company at the forefront of workflow and process automation

Work with a diverse set of enterprise customers across multiple countries

Excellent career development within a rapidly expanding team

Applications : If you would like to apply for this Implementation role please send your CV via the relevant links.

We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process please highlight this by separately emailing . If this email address has been removed by the job board full contact details are available on our website.

Keywords : Implementation Specialist / Onboarding Specialist / Workflow Analyst / AI Implementation Specialist / Customer Success Implementation / Software Implementation Consultant / SaaS Implementation / Technical Onboarding / Platform Specialist / Process Analyst / Documentation Specialist / Prompt Engineer / AI Prompting / AI Workflows / Software Engineering / SaaS / Automation / NLP / Data Analysis / Computer Science / Business Management / Information Systems / LegalTech / Operations Management / Graduate / Junior / Trainee

Key Skills

Employee Orientation,Dayforce,Human Capital Management,Visio,Business Process Modeling,Process Mapping,Ceridian,Smartsheet,Salesforce,Peoplesoft,Project Management,Microsoft Project

Employment Type : Full Time

Experience : years

Vacancy : 1