Customer Success à United States

About ComplyAdvantage: We're a leading SaaS provider revolutionising how fintech companies navigate complex regulatory landscapes. Our platform powers compliance and risk management for hundreds of innovative financial services companies, from emerging startups to established enterprises. We believe in empowering product teams to solve meaningful problems and create exceptional value for our customers.

We are looking for a Product Operations Specialist to establish alignment and clarity of vision, strategy, and capability. You’ll operationalise product strategy, bring clarity to delivery timelines, and champion scalable systems for roadmap planning, go-to-market readiness, and customer alignment.

• Drive block and annual roadmap planning cycles with product leadership, ensuring alignment with strategic priorities.
• Standardize how roadmap commitments are documented, shared, and tracked.
• Manage a single source of truth for internal and external product delivery timelines.

• Create and maintain product launch calendars and go-to-market enablement kits.
• Collaborate and build field communication strategy with GTM Enablement.
• Partner with Sales, Solutions Consulting, Customer Success, Marketing to ensure commercial teams are accurately positioned with what’s available now vs. what’s coming.
• Own, track, and align selective Customer Product Commitments

• Build and manage feedback aggregation systems from GTM, advisory boards, customer calls, usage data, community, and support tickets.
• Synthesize and prioritize actionable insights to feed into product planning.
• Operationalize and scale design partner and early access programs.

• Ensure internal and external product documentation is up-to-date and easy to consume.
• Coordinate internal product enablement for sales, success, and support teams.
• Track and manage readiness for RFPs, including product capabilities matrices and future roadmap references.

• Have 5+ years in Product Operations, Programme Management, Product Management, or BizOps at a fast-growing B2B SaaS company.
• Excel at cross-functional orchestration and aren’t afraid to chase clarity across ambiguity.
• Can translate commercial urgency into product feasibility - you understand both sides deeply.
• Bring strong instincts for product strategy without needing to be the strategist.
• Are a systems thinker: You design durable frameworks, not one-off fixes.
• Are biased towards documentation, alignment, and accountability.

• Experience supporting complex platforms (APIs, AI, regulated industries)
• Experience with agile development methodologies and continuous delivery organizations
• Exposure to Sales, CS, and RFP-heavy environments
• Familiarity with MEDDIC, Force Management, or similar sales methodologies

What’s in it for you?

• Competitive salary aligned to your skills and experience
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve
• Annual learning budget to drive your performance and career development
• Company Pension Scheme
• Company Health Care Plan
• Travel - season ticket loan
• Cycle to work scheme with Evans Cycles

About us:

ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralise the risk of money laundering, terrorist financing, corruption, and other financial crime.

More than 1000 companies rely on us to understand the risk of who they’re doing business with through the world’s only global, real-time database of people and companies. Our solutions identify thousands of risk events daily from millions of structured and unstructured data points.

We have five global hubs in New York, London, Singapore, Lisbon and Cluj-Napoca.

Since 2014, we have raised over $100 million in funding and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, and Balderton Capital.

At ComplyAdvantage diversity fuels our rocket ship and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and aspire to consider every application fairly.

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