Order & Customer Success Specialist

Adecco; Hereford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing firm is seeking a Customer Service Specialist in Hereford, England. The successful candidate will act as a vital link between customers and the business, ensuring efficient order management and exceptional service delivery. The role demands a background in customer support, preferably in manufacturing, and proficiency in SAP. This permanent full-time position offers opportunities for professional development in a dynamic and collaborative environment.

Benefits

Permanent role with a leading global company

Collaborative and supportive team environment

Dynamic fast-paced work setting

Encouragement for professional development

Qualifications

• Experience in a customer service role, preferably within the manufacturing sector.
• Proficiency in SAP.

Responsibilities

• Manage orders from placement to delivery.
• Communicate with customers and internal teams.
• Resolve issues quickly and efficiently.
• Drive continuous improvement in customer service.
• Prepare and lead regular performance reviews with customers.
• Acknowledge and address customer complaints promptly.
• Collaborate to manage customer finished goods levels.

Skills

Customer service experience

Proficiency in SAP

Job description

A leading staffing firm is seeking a Customer Service Specialist in Hereford, England. The successful candidate will act as a vital link between customers and the business, ensuring efficient order management and exceptional service delivery. The role demands a background in customer support, preferably in manufacturing, and proficiency in SAP. This permanent full-time position offers opportunities for professional development in a dynamic and collaborative environment.