Customer Success jobs in United Arab Emirates
Manager, Customer Success
Attentive
Chief Commercial Officer
ConnexionCFO
Renewals Manager - Customer Success
Pigment
Customer Success Manager - High Touch (EMEA)
n8n
Customer Success Manager - Technical
Softweb Resourcing
Discover more opportunities than anywhere else. Find more jobs nowJunior Data & Analytics Consultant
Xantura Limited
Senior Sales Manager
Serve First CX Limited
Customer Success Lead
Informa PLC
Connect with headhunters to apply for similar jobsCustomer Success Lead
Informa Plc
Customer Service Manager - eCom ERP SaaS. Hybrid - 19962
RecruitmentRevolution.com
Senior Customer Success Manager
Sonder
Senior Customer Success Manager
Sonder.io
Customer Success Manager
RELX INC
Social Media & Community Executive (UK & Ireland)
Flipdish
Sales Engineer
PitchBook Data
Customer Success Manager
Michael Page
Senior Customer Success Specialist , AWS End User Computing
Amazon
Senior Customer Success Specialist , AWS End User Computing
Amazon.com, Inc
Senior Customer Success Manager (German Speaking)
Sitetracker
Senior Account Manager
Mixpanel
Customer Success Manager (Northeast)
UpGuard
Customer Success Manager, Circle Plus
Jobgether
Customer Success Manager EMEA (UK)
SIEMENS
Manager Customer Success
Job summary
A leading technology firm in the UK is seeking a Customer Success Manager to lead their International CS Team. You will establish a high-impact team focused on achieving client email and SMS marketing goals. Ideal candidates will have at least 2 years of management experience in a SaaS environment and a strong background in customer success or sales. The position emphasizes strategic thinking, team development, and fostering relationships with clients. Competitive compensation and growth opportunities are offered.
Qualifications
- Minimum of 2 years of management experience in a high-growth software SaaS organization.
- 5-10 years of combined experience in sales or customer success.
- Strong process management skills with a focus on strategic growth.
Responsibilities
- Establish and lead a high-impact Customer Success team.
- Drive product expansion and client outcomes through strategic planning.
- Support team with feedback and performance enhancements.
Skills
We are seeking a driven candidate to join our Customer Success organization as a Manager of our International CS Team. In this role, you will manage and support a team of individual contributors as they expand their books of business and refine their CS skills. You will work directly with your team on a daily basis to be strategic thought partners for their clients to deliver against their email & SMS marketing goals.
- Establish, nurture, and lead a high-impact Customer Success team that operates with urgency, strategy, and delivers measurable results for our Enterprise customer base
- Execute a proactive CSM motion including Account Prioritization, regular QBRs, Annual Planning, and Success Plans with a focus on driving net dollar retention
- Partner closely with sales and account management to drive product expansion across our existing customer base
- Analyze customer data and market trends to inform strategic decisions and enhance the customer experience
- Drive the adoption of performance marketing best practices within the team to enhance client outcomes
- Own outcomes of renewals including pricing, packaging, value-selling, and commercial negotiation
- Actively support members of the Enterprise CS team by providing feedback on calls and written communication, presenting and developing relationships with Client Leadership, and addressing real-time inquiries
- Collaborate on identifying and executing strategies for team growth and development, emphasizing skill enhancement, performance improvement, and alignment with Attentive's business objectives
- Minimum of 2 years of management experience in a high-growth software SaaS organization
- 5-10 years of combined experience in sales, customer success, or renewal sales, with a preference for experience in the Enterprise customer success segment
- Possess deep knowledge of go-to-market strategies and strong process management skills
- Personable and enthusiastic about coaching and developing employees internally while fostering strong client relationships externally
- Committed to continuous learning and adept at receiving and implementing feedback
- Strong entrepreneurial mindset, self-motivated to work independently within tight timelines to achieve ambitious goals
- Exceptionally detail-oriented and organized
- Experience in recruiting, developing, and managing teams
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.