Senior Customer Success Specialist, AWS

Amazon.com, Inc; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cloud services provider in the UK is seeking a Customer Success Specialist to maximize EUC adoption for enterprise clients. You will engage deeply with technical and business stakeholders, develop success strategies, and manage key accounts to enhance cloud platform usage. With over 5 years of relevant experience, you will focus on resolving technical challenges and fostering strong customer relationships. This role emphasizes innovative solutions and offers opportunities for substantial professional growth.

Benefits

Mentorship programs

Flexible work-life balance

Inclusive team culture

Qualifications

• 5+ years of experience in enterprise scale infrastructure or development-based cloud projects.
• Proven history of customer-facing work with executives and partners.
• Technical expertise in virtualization, Active Directory, or software engineering background.

Responsibilities

• Develop customized success plans for enterprise EUC adoption.
• Manage high-value opportunities and resolve technical blockers.
• Engage EUC-qualified partners and monitor performance deliverables.
• Drive customer advocacy through success monitoring and feature requests.

Skills

Enterprise scale infrastructure

Customer-facing engagement

Transformation project leadership

Virtualization experience

Education

Bachelor's degree in a relevant field

Job description

Overview

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. As a Customer Success Specialist for AWS End User Computing (EUC), you will be the strategic catalyst helping enterprises maximize their investment in Amazon WorkSpaces, AppStream 2.0, and virtualization technologies. You will focus on high-impact customers who have not yet reached 50% of their planned EUC consumption, creating frameworks and playbooks that accelerate adoption and deliver measurable business outcomes. This role combines technical expertise in desktop virtualization and enterprise authentication with strategic thinking to drive AWS revenue growth. You will build executive relationships, lead transformational conversations, and directly impact customer success while advancing AWS\'s EUC strategy in the market.

Key job responsibilities

• Strategic Customer Engagement & Acceleration: Develop customized success plans for enterprise EUC adoption, engaging technical and business stakeholders through tailored workshops and enablement programs. Orchestrate executive alignment while serving as the primary EUC domain expert within account teams, coordinating with CSMs and TAMs to maximize customer outcomes.
• Portfolio Management & Technical Excellence: Manage 7+ high-value opportunities using tiered engagement models, identifying and resolving technical blockers including performance issues and integration challenges. Maintain L300+ expertise in AWS EUC services, conducting architecture reviews and environment optimization while analyzing usage patterns to implement targeted acceleration programs.
• Partner Orchestration & Collaboration: Identify and engage EUC-qualified partners for customer engagements, coordinating joint planning sessions and monitoring performance on deliverables. Drive partner attachment goals while ensuring technical capability alignment and supporting development of new partner programs.
• Customer Success & Advocacy: Monitor health dashboards to proactively address risks and adoption barriers. Drive customer advocacy through success story documentation and reference program participation. Track adoption metrics to measure effectiveness and identify continuous improvement opportunities, collaborating with AWS EUC service teams on feature requests and custom solutions.

A day in the life

• Morning: You\'re reviewing dashboards over coffee, spotting a Fortune 500 account stuck at 30% WorkSpaces adoption. Time to dig in and help them succeed.
• Mid-Morning: Video call with their IT team - part detective work, part technical consulting to understand why users aren\'t embracing virtual desktops.
• Afternoon: You\'re orchestrating solutions - pulling in AWS service teams and partners to tackle integration challenges. Some days you\'re the technical expert, others the project coordinator.
• Executive Time: Presenting to C-suite, translating technical wins into business value.
• Reality? You\'ll stretch beyond comfort zones daily - troubleshooting technical issues one moment, strategizing with executives the next.

About the team

This position is part of the End User Computing (EUC) WorldWide Customer Success Specialist team and will mostly be overseeing EMEA based customers.

Qualifications

• 5+ years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience
• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Experience with virtualization (Hypervisors, VMware, Xen), or experience with Active Directory and experience demonstrating software engineering skills in a previous internship, work experience, coding competitions, or publications

Preferred Qualifications

• Experience implementing cloud services including migrations and modernization projects or similar
• Bachelor\'s degree in science, technology, engineering, math, business or equivalent

Transform enterprise digital workplaces while accelerating your career with AWS\'s fastest-growing End User Computing portfolio. Drive millions in revenue growth by helping Fortune 500 companies unlock the full potential of cloud-based desktop and application solutions.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon Web Services (AWS) is the world\'s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that\'s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. We value our inclusion events and the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We\'re continuously raising our performance bar as we strive to become Earth\'s Best Employer. That\'s why you\'ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there\'s nothing we can\'t achieve.