Customer Success Manager - High Touch (EMEA)

n8n; Remote; GBP 60,000 - 80,000; Full time

Job summary

A tech company is seeking a Customer Success Manager to drive customer adoption, retention, and expansion for its strategic accounts. The role includes successfully onboarding and renewing corporate customers while building lasting relationships and collaborating with multiple internal teams. Required qualifications include experience in customer success, a technical background, and the ability to drive upsells. This role offers competitive compensation and benefits in a remote-first environment.

Benefits

Competitive compensation and equity

30 days vacation in Europe

Health & wellness benefits

Career growth support

Remote-first culture

Transparent company culture

Qualifications

• Experience managing a book of business and running onboarding and renewals.
• Ability to handle technical conversations with IT stakeholders.
• Experience driving upsells and contributing to revenue growth.

Responsibilities

• Own a book of business ensuring successful onboarding and renewal.
• Run kick-off calls and quarterly business reviews professionally.
• Address challenges and maintain strong customer communication.
• Collaborate with internal teams to unblock customers quickly.

Skills

Customer Success experience

Technical background

Commercial acumen

Excellent interpersonal skills

Cross-functional partnership

Enterprise SaaS experience

Education

Bachelor's degree in a technical or engineering field

Job description

About n8n

The AI orchestration platform that lets technical teams automate faster, smarter, and without limits. Backed by a community of 650,000+ active developers and 145k+ GitHub stars, n8n is one of the world’s top 40 most popular projects. We have raised $240m to date and operate from Berlin with teams across Europe and the U.S.

Customer Success Manager – Enterprise Accounts

Based in London, Berlin, or Barcelona (remote‑first), the Customer Success Manager reports to the Manager of Customer Success and drives adoption, retention, and expansion for n8n’s most strategic customers.

Responsibilities

• Own a book of business and ensure successful onboarding, adoption, and renewal of corporate accounts.
• Run kick‑off calls, quarterly business reviews, and renewals with professionalism and impact.
• Proactively address challenges, manage escalations, and maintain strong communication with customers.
• Build and optimize playbooks and workflows to engage customers and deliver timely insight.
• Collaborate with Support, Solutions Engineering, and Product to unblock customers quickly and provide feedback for product roadmap.
• Partner with Account Executives to develop account plans that nurture and lead customers to expansion and meet enterprise NRR of ~120%.

Qualifications – Must Haves

• Customer Success experience managing a book of business and running QBRs, onboarding, and renewals.
• Technical background or experience handling technical conversations with IT stakeholders.
• Commercial acumen: experience driving upsells and cross‑sells and contributing to revenue growth.
• Excellent interpersonal strengths: clear communication, structured approach, and lasting customer relationships.
• Cross‑functional partnership: proven ability to collaborate with internal and external stakeholders.
• Enterprise SaaS experience with large customers and a growth mindset.

Qualifications – Nice to Haves

• Process design and CS tooling/automation experience.
• Familiarity with AI and automation tools and experience using n8n.
• Startup or high‑growth environment experience.
• Bachelor’s degree in a technical or engineering field.

Benefits

• Competitive compensation and equity.
• Work‑life balance with 30 days vacation in Europe or 15 in the U.S., plus public holidays and unlimited sick days.
• Health & wellness benefits tailored to local country norms or U.S. plans (medicare, dental, vision). 401(k) retirement plan with 4% match in the U.S. and pension contributions in Europe.
• Career growth support: €1K per year for courses, books, events, or coaching. Unlimited AI budget and open‑source grants ($100 per month).
• Remote‑first culture with regular off‑sites and hybrid options for U.S. sales.
• Transparent company culture with high E.N.P.S. score and inclusive initiatives.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for other countries you must have the right to work.

Our primary language is English.

Remote‑first policy: apply to the location where you expect to work from.

Explore our diversity, inclusion and belonging initiatives at n8n: https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35