Customer Care Advisor jobs in United Kingdom

We are looking for a commercially focused manager of people to continue to move our sales and service offering forward in the UK. You will thrive on developing relationships with customers, but also improving and mentoring your staff. Based in the Midlands, but travelling throughout the UK, you will have experience in selling capital equipment and maintenance / service contracts to match.

BASIC SALARY: GBP75,000 - GBP85,000

BENEFITS:
Bonus
Car Allowance
Pension
Life assurance
25 days holiday + Public Holidays

LOCATION: An office-based role in Bedfordshire, but you will need to be in the field as required.

COMMUTABLE LOCATIONS: Milton Keynes, Bedford, Watford, Luton, Stevenage, Northampton, Aylesbury

JOB DESCRIPTION: Commercial Manager, Strategic Sales Manager - Industrial, Water & Wastewater monitoring

As our Commercial Manager, you'll be reporting directly to the UK Managing Director and closely linked to our global organisation for key functional support. This is a new role required to drive continued expansion of our flow metering technology and non-revenue water solutions. This is a great opportunity for someone seeking to demonstrate their talents in sales and business management as well as expand their experience across the full range of business processes. You'll be heavily involved in the next phase of growth in an established market. Overseeing our UK sales and service business, you will have 3 direct reports.

KEY RESPONSIBILITIES : Commercial Manager, Strategic Sales Manager - Industrial, Water & Wastewater monitoring

As our people focussed Commercial Manager, you will lead and develop the UK team to achieve realistic revenue targets set by the wider group. This will also be a business generation and customer facing role, so you will want to keep that customer engagement and enjoy the sales cycle. You will have the autonomy to set sales objectives and strategies and help motivate the sales team how you see fit. In addition to this you will:
Oversee all leadership elements for the business including, Coaching, Motivating, Performance Management, recruitment and training for our Sales & Service team in the UK.
Working with and developing the team of 3. There is a good mix of experience, however, they do need challenging, mentoring, and supporting.
Reporting to the MD and wider organisation regularly regarding sales performance
Along with the Field Service Engineer manage client projects from solution design to execution working closely with key stakeholders including contractors and customers
Carry out regular market analysis to ensure we are aware of our competition and market trends that may lead to revenue opportunities.
Lead the preparation of public-style tenders & proposals and present solutions effectively.
Be an industry respected figure, comfortable with representing our brand at conferences, exhibitions and customer events

PERSON SPECIFICATION: Commercial Manager, Strategic Sales Manager - Industrial, Water & Wastewater monitoring

Ultimately, as our Commercial Manager, you'll be a sales focussed business leader, someone who can clearly demonstrate how you have developed and grown accounts but also how you have influenced and progressed individuals. You will be an expert in client management and in using your position to network senior industry professionals to generate new business.

You will ideally have:
A proven track record of commercial success within a sales / people leadership role ideally from a capital equipment manufacturing environment.
Have varied industry exposure with a keen focus on water, wastewater, dosing, pumps, filtration, flow metering, leakage or similar related industries
You'll have the experience, gravitas, and presence to drive a sales strategy where you are the face of the business.
Managed a sales budget of GBP5-GBP15million
Experience of a service offering alongside the sale of a capital equipment product.

THE COMPANY:

We are the UK subsidiary of a large Swiss based, family-owned metering technology and solutions provider. Our UK Sales / Service office is based in Bedfordshire and we are certified as a 'Great Place to Work'.

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: MT18158, Wallace Hind Selection