Customer Care Full Time

McDonald's; Cambridgeshire and Peterborough; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading fast-food chain in the United Kingdom is seeking a Customer Care Assistant to engage with customers and ensure a welcoming atmosphere. The role involves maintaining cleanliness in the dining area and effectively communicating with customers to enhance their experience. Ideal candidates should possess strong communication skills and enjoy working in a fast-paced environment.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Must be friendly, welcoming, and courteous.
• Ability to maintain high energy levels while working efficiently.
• Attentive listening and face-to-face communication skills are essential.

Responsibilities

• Deal with customers in the dining area.
• Maintain cleanliness in dining and toilet areas.
• Create a warm and welcoming atmosphere for customers.

Skills

Effective communication skills

Teamwork

Customer service orientation

Job description

Overview

McDonald’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you’ll be working in our fast moving, high‑energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face‑to‑face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........