Customer Service Manager

Collaborate Recruitment; Ferndown; On-site; GBP 34,000 - 40,000; Full time

Job summary

A recruitment agency based in the UK is seeking an experienced Office Manager to oversee daily operations in a busy service and maintenance environment. This hybrid role requires excellent organizational skills and the ability to manage both administrative tasks and a team. The ideal candidate will have a background in service or maintenance and be proactive in ensuring efficient service delivery and customer satisfaction. Competitive salary of up to £40,000 offered.

Qualifications

• Proven experience in an office management or service coordination role.
• Background in service, maintenance, or facilities sector preferred.
• Excellent attention to detail and organizational skills.

Responsibilities

• Oversee the day-to-day running of the team and ensure operational efficiency.
• Act as a key contact for escalated customer inquiries.
• Provide guidance and support to office staff, fostering a positive environment.
• Review and improve office procedures and workflows.

Skills

Office management

Operations coordination

Customer service

Organizational skills

Communication

Problem-solving

Microsoft Office

CRM tools

Job description

Job Title : Office Manager

Location : Ferndown, Dorset

Salary : Up to £40,000 per year (depending on experience)

Job Type : Full-time, Permanent

Work Pattern : Office-based, Monday to Friday

Industry : Service & Maintenance (contracts across the UK)

About the Role We are looking to appoint an experienced and highly organised Office Manager / Customer Service Manager to support daily operations within a busy service and maintenance environment. This is a pivotal role within the business, ensuring the smooth coordination between internal teams, engineers, and customers across the UK.

The ideal candidate will come from a service, maintenance, or facilities background and be confident managing a wide variety of operational and administrative responsibilities, as well as a small internal office team. As the central point of communication in the office, your role will see you maintaining high standards of service delivery, efficiency, and customer satisfaction.

Key Responsibilities Office & Operational Management

• Oversee the day-to-day running of the team, ensuring all administrative processes operate efficiently and KPI's and objectives for the team, are met.
• Oversee the team in the co-ordination of service visits, maintenance schedules, and engineer diaries, stepping in with a hands on approach as and when required.
• Maintain accurate records, documentation, and CRM / job management systems.
• Support workload planning and prioritisation to keep projects and service requests on track.

Customer Service & Communication

• Act as a key contact for escalated customer enquiries, ensuring timely and professional responses.
• Liaise with engineers, suppliers, and clients to ensure smooth service delivery and to build lasting relationships.
• Manage escalations and assist with complex queries where required.

Team Support & Leadership

• Provide guidance and support to office staff, fostering a positive and organised working environment.
• Help coordinate training, onboarding, or process updates when needed.

Process Improvement

• Review office procedures and operational workflows to identify areas for improvement.
• Recommend and implement enhancements that improve efficiency and service quality.

Key Skills & Experience

• Proven experience in an office management, operations, or service coordination role.
• Background in service, maintenance, or facilities sector is strongly preferred.
• Excellent organisational skills with strong attention to detail.
• Confident communicator with the ability to handle multiple tasks in a fast-paced environment.
• Proficient with Microsoft Office and modern CRM / job management tools.
• A proactive, hands-on approach with strong problem-solving abilities.

What our client is looking for :

A positive, adaptable, and solutions-focused mindset

High levels of integrity, accountability, and ownership

Strong interpersonal skills and the ability to build effective working relationships

Someone who thrives in a busy environment and enjoys being the "go-to" person within an office If you are an organised, dependable, and proactive Office Manager looking for an opportunity to make a meaningful impact, we'd love to hear from you