Remote Field Representative – Utilities & Customer Care

Sol Recruitment Ltd; Leicester Forest East; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to work independently and engage with customers. Responsibilities include conducting visits and inspections, negotiating payment solutions, and ensuring compliance with standards. The role offers a competitive salary, a company vehicle, and the opportunity for remote work. Ideal candidates should possess strong communication skills and the ability to work proactively. Apply today to join this dynamic team.

Benefits

Competitive salary plus performance-based incentives

Company vehicle provided

Comprehensive training at the head office

Remote work opportunities

Qualifications

• Strong interpersonal and communication skills.
• Experience in debt negotiation, collections, or customer service (desirable but not essential).
• Self-motivated, proactive, and capable of working independently.
• Ability to work in a fast-paced environment with deadlines and targets.
• Basic IT proficiency and report-writing skills.
• Flexibility with working hours.

Responsibilities

• Conduct pre-disconnection visits and meter inspections.
• Perform customer vulnerability assessments and safety checks.
• Negotiate and facilitate payment solutions.
• Attend Magistrates Court to obtain and execute Rights of Entry Warrants.
• Oversee utility isolations and liaise with engineers and locksmiths.
• Ensure compliance with regulatory and industry standards.
• Maintain accurate and up-to-date records of all site visits.
• Provide high-quality service and effective conflict resolution.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Customer service experience

IT proficiency

Job description

A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to work independently and engage with customers. Responsibilities include conducting visits and inspections, negotiating payment solutions, and ensuring compliance with standards. The role offers a competitive salary, a company vehicle, and the opportunity for remote work. Ideal candidates should possess strong communication skills and the ability to work proactively. Apply today to join this dynamic team.