Customer Service Professional

Randstad Sourceright; Stoke Poges; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading recruitment services provider in Stoke Poges is seeking a Customer Service Professional. This role involves managing communications with customers and requires proficiency in customer service and Microsoft Office. Responsibilities include resolving queries, processing requests, and collaborating with team members to enhance customer experience. Ideal candidates have a proven customer service track record and are enthusiastic about adding value to their careers.

Qualifications

• Proven track record in delivering exceptional customer service.
• Experience in a Customer Services team is required.

Responsibilities

• Liaise effectively with internal and external customers.
• Resolve customer queries and requests accurately.
• Process financial amendments and transfer requests.
• Maintain accurate and up-to-date customer records.
• Collaborate with team members during peak periods.
• Identify and implement process improvements.
• Manage switchboard calls and direct customers effectively.

Skills

Exceptional customer service

Verbal communication

Written communication

Proficiency in Microsoft Office

Job description

Customer Service Professional

Location: Stoke Poges

Contract Length: 6 month contract (potential for extension)

Overview

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are looking for an enthusiastic and dedicated Customer Services professional to join our dynamic Operations Team. You'll be at the forefront of delivering unparalleled service, handling a high volume of calls, written correspondence and internal queries with a smile.

Responsibilities

• Liaise effectively with internal and external customers via phone, letter, and email
• Resolve customer queries and requests accurately and efficiently
• Process financial amendments, transfer requests, and refunds within appropriate timescales
• Maintain accurate and up-to-date customer records
• Collaborate with team members, offering proactive support during peak periods
• Identify and implement process improvements that enhance the customer experience and drive business efficiencies
• Adhere to industry and regulatory guidelines
• Effortlessly manage switchboard calls, directing customers to the right department with exceptional service

If you're ready to add value and grow your career, apply now!

Experience / Skills required

• A proven track record of delivering exceptional customer service, both verbally and in writing
• Experience in a Customer Services team
• Proficiency in Microsoft Office packages

  EEO Statement

  We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.