Customer Service Agent

Skillframe Limited; England; On-site; GBP 30,000; Full time

Job summary

A reputable organization in the Heathrow Area is seeking a Customer Service Agent. This role involves providing exceptional support to clients regarding pet exports, coordinating logistics, and occasionally driving to the airport. The ideal candidate should have a passion for animals, strong communication skills, and a full UK driving license. Training is provided, and opportunities for growth exist within the company.

Benefits

Comprehensive training

Supportive work environment

Opportunities for growth

Qualifications

• A genuine love for animals.
• Strong communication and interpersonal skills are essential.
• Must have a FULL UK DRIVING LICENCE.

Responsibilities

• Coordinate logistics of exporting pets, managing paperwork.
• Occasionally drive the company van to Heathrow Airport.
• Collaborate with team members to ensure excellent customer experiences.

Skills

Strong communication

Interpersonal skills

Organizational skills

Teamwork

Friendly demeanor

Job description

Customer Service Agent

Location: Heathrow Area. Working Hours: Monday – Friday, 08:30 AM – 5:30 PM. Salary: Circa £30,000 per annum for the right person.

Our client is a fabulous organisation and they are seeking a Customer Service Agent to provide top-notch customer service to clients, addressing inquiries and resolving issues related to pet exports.

Responsibilities

• Coordinate the logistics of exporting pets, ensuring all paperwork and processes are handled efficiently.
• Occasionally drive the company van to drop off pets at Heathrow Airport.
• Collaborate with team members to ensure seamless operations and excellent customer experiences.

Requirements

• A genuine love for animals and a friendly, approachable demeanour.
• Strong communication and interpersonal skills.
• FULL UK DRIVING LICENCE with the ability to drive the small company van as rarely needed.
• No prior air freight experience required; full training will be provided.
• Excellent organisational skills and attention to detail.
• Ability to work well in a team-oriented environment.

What’s On Offer

• Comprehensive training in all aspects of the pet export process, providing valuable air freight experience.
• A supportive and pet-friendly work environment.
• Opportunities for growth and advancement within the company.